1.1 Background to the Study
Once human resources personnel are involved, the process becomes punitive and results in disciplinary action, which contributes to an even greater reduction in employee morale and employee satisfaction. Within any organization, there are usually different positions and jobs. People occupying these positions have different perceptions, goals, thought and concerns (Kazimoto, 2013).
1.2 Statement of the Problem
Conflict can occur in any organization when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, and anger. Interpersonal conflict in an organization results from disagreement in some ways which can be emotional, physical and personal between two or more employees. Such disagreements could have negative effects on productivity owing to the ability to create organizational climate that makes it nearly impossible for employees to work together (Hickman, 2010). Furthermore, interpersonal conflict in an organization can not only affect morale but also impact the efficiency. It can also lead to strained relationships, grievances, absenteeism, and employee turnover. Unfortunately, interpersonal conflict is a common occurrence in an organization due to different personalities that must mesh and it against this background that this proposed study seeks to examine Conflict Management and organizational performance.
MTN, as a telecommunication Firm has being suffering one form or the other of conflict, mostly interpersonal conflict among her staff which has affected the smooth operation of the institute overtime. The effective management of these conflicts will go a long way to enhance performance of the organization in meeting to its mandate.
1.3 Research Questions
1) To what extent avoidance as a conflict management strategy influences employee’s performance?
2) How has collaboration as method assisted as conflict management strategy in organization?
3) Is accommodation effective as conflict management strategy in organization?
4) How has compromise as conflict management strategy affect employee’s performance in organization?
1.4 Objectives of the Study
The main objective of this proposed study is to examine conflict management and organizational performance. Other specific objectives include:
1) To know how avoidance can be used as conflict management strategy in organization.
2) To evaluate the methods of collaboration as conflict management in organization.
3) To assess the effective of accommodation as conflict management strategy in organization.
4) To determine how significant compromise is as conflict management strategy in organizationRead more »