In continuation of its dedication to enlighten customers of Telecoms providers, the Nigerian Communications Fee (NCC) has taken its client enlightenment programme to communities in Nasarawa State to sensitise them about their rights, obligations and privileges.
Additionally, the engagement was organised late final week, to enlighten Telecoms Customers on consumer-centric initiatives put in place by the Fee, which customers can leverage to enhance on their telecoms utilization expertise.
Talking on the occasion, which came about in Keffi, Nassarawa State, the NCC’s Director, Zonal Operations, Amina Shehu, mentioned the engagement was in step with NCC’s mandate to consistently educate the customers on telecoms service-related points bordering on enhancing their high quality of service expertise.
Addressing the contributors on behalf of Shehu, an Assistant Director within the division, Mr Usman Abubakar, mentioned the Fee had developed a sequence of engagement programmes to maintain telecoms customers knowledgeable of developments within the telecoms sector in the direction of defending customers from any unwholesome practices.
Thus, contributors within the sensitisation programme had been enlightened on many topics together with Subscriber Identification Module (SIM) registration, client complaints redress course of arising from unlawful deductions, and unlawful gross sales of improperly-registered playing cards, amongst others.
In accordance with Abubakar, the Fee had just lately directed all subscribers to make sure the combination of their SIMs with their Nationwide Identification Numbers (NIN), in any other case, their cell strains might be blocked.
“As a rule within the Nigerian telecommunication trade immediately, each cell subscriber should register his/her SIM earlier than activation, as there are penalties related to the sale and buy of fraudulently-registered SIM playing cards. We additionally enjoin you, as telecom customers, to not enable one other individual to make use of their NIN to register different folks’s SIMs,” he mentioned.
On the problem of complaints’ redress, Abubakar informed the customers that it’s their proper to be satisfactorily attended to by their service suppliers to resolve any service-related complaints they might have. He, nonetheless, famous that the place such criticism was not satisfactorily resolved by their cell community operator (MNOs), customers ought to benefit from the NCC toll-free quantity 622, by dialling the quantity to report such a case for obligatory escalation and determination.
Abubakar additionally acknowledged that one other consumer-centric initiative of the Fee is the Do-Not-Disturb (DND) 2442 quick code, which customers can use to handle instances of unsolicited messages on their cell phones.
“Thousands and thousands of telecoms customers have leveraged this shortcode to cease or handle instances of spam textual content messages on their cell units and we enjoin you to additionally benefit from it,” he added.
Throughout the occasion, various client complaints had been addressed by the NCC workforce by getting the fitting info from the Fee, whereas a number of the customers had been suggested to contact their service suppliers to resolve some particular service-related points. Among the points included computerized migration of a client from an current knowledge plan to a different knowledge plan with out the patron’s consent, in addition to unlawful airtime or knowledge deductions.
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