P&B Capital Group, LLC is a debt collection agency that was established in 2004. P&B is headquartered at 369 Washington St., Suite 100, Buffalo, NY. P&B is licensed in 49 states. Their website states “Let P&B show you how to get, achieve several freedom and success today.” Also according to their website, this agency was established “to bridge the gap between creditors and consumers.” Their goal is to satisfy the consumer and not just the creditor. P&B claims that they understand consumers let debts go delinquent, resulting in collection agencies getting a bad reputation for attempting to collect on these accounts. They are aware that consumers often have financial issues, so their company will attempt to help pay off those debts, and help the consumer move in the right direction. Their policies and procedures demand professionalism and considerate behavior towards consumers at all times. Therefore, they provide their agents with continued training and education on collection practices.
On P&B’s website, consumers can make a payment, contact them, or file a dispute in their Dispute Resolution Center. The purpose for this is to take corrective action to fix mishandled collection attempts. They seek to have the consumer go to them before seeking corrective action from others. Also according to their website, Bank of America awarded them the small business of the year award in 2008. They reference several organizations that they donate to or where they volunteer.
Their website contains a section devoted to Blogs. The section is captioned “Beware of internet ‘Blog’ websites with outlandish derogatory claims!” P&B advises consumers to go to the source of the problem, and to first file a claim on their website. They claim the fastest way to resolve the issue is to contact them directly and not seek outside help to resolve the issue.
As of September 1, 2015, the Better Business Bureau (BBB) reported 63 complaints in the last 3 years, with 32 of those complaints coming in the last 12 months. Additionally, the BBB noted an alert on P&B’s profile. It stated that there has been a major increase in collection agencies in Upstate New York, which is where P&B is located. To protect and inform consumers, the BBB asked each agency to provide proof of licensing, bonding, or other required registration materials. However, P&B did not respond to this request. This issue has to do with Payday loans. New York State law prohibits collection agencies from collecting on Payday loans in their state. The alert also informs consumers of their rights by directing them to The Fair Debt Collection Practices Act (FDCPA), which outlines prohibited behavior when a collection agency is collecting on a debt.
As of September 1, 2015, Pacer (Public Access To Court Electronic Records) reported P&B Capital Group, LLC was a defendant in 78 lawsuits since 2009.
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