2020-06-22 01:14
Trust on a brand is built over years. However, it is lost with one poor customer experience and with continuous such poor experiences, the news spreads far and wide, leading to devastating e… Read More
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Close To My Heart... Blog
uphargandhi.blogspot.com
Tags:
bank
financial institution
program
loyalty
loyalty program
financial
behaviour
orop
holistic rewards program
deposit
Heres something, some topics of discussion which are very close to my heart...which I feel, I should learn more and dig deeper...
2020-06-16 11:01
“I explained I’m a gambler...they can clearly see that I’ve got a gambling problem because of the transactions I’ve been making, and I don’t understand why they… Read More
2020-06-08 12:58
Even as the world slowly “reopens” amid record low interest rate environment almost across the globe, there are calls from the leading economists like in Australia, or from the U… Read More
2020-05-31 13:52
As banks emerge from COVID-19, sooner than later, they will have to think of revenue and profitability. The traditional business avenues of lending and fees, will be in short supply, given t… Read More
2020-05-25 07:06
Design thinking involves understanding your customer much deeply...understanding their needs and how and what would interest them with the bank when the product or offer is given to them...t… Read More
2020-05-17 23:50
Are customers rational? Think about it for a moment… And you will find that like you and me, any customer is emotional at times. At times, he is logical too, but at certain instances… Read More
2020-05-10 05:51
World around us it totally different than what was 8 weeks back. On one hand, all countries are working tirelessly to control the spread of Covid-19 and thus limit its ever-increasing and fa… Read More
2015-08-30 11:11
I strongly believe Loyalty should be more than just point calculation and gift redemption. Banks should use Loyalty to give a fair deal to their customers. This in turn can deliver on captur… Read More
2015-08-28 02:12
One Rank One Pension (OROP) has been taking media and political stage for a while in India. It was a sort of clarion call from Narendra Modi (NaMo) during last year's General Elections, wher… Read More
2015-08-27 10:40
When we speak of loyalty and loyalty points, most of us today would know what I mean. Not only that, one is quickly reminded of a credit card and a POS machine J Traditionally for banks, loy… Read More
2015-04-04 07:52
Nathan worked with his team and got the proposal ready. Well, submitting a proposal during a formal tender process is a different ball game, where you submit a lot of hard copies and a lot m… Read More
2015-03-31 13:45
Nathan is trying hard to break the shackles and get through with his first deal in some time. He gets a lead for a solution where his organisation is not a very strong player; in fact, they… Read More
2015-03-27 23:52
Well, the title of this post would have set the record straight; however, I want to put in a disclaimer, right at the start. The thoughts are abound in my mind, however, they all still say t… Read More
2015-03-23 13:07
Are the 4 semi finalists the best teams in the CWC15? If you look on paper and at pre-tournament form, probably Not. In fact, there would have been many eyebrows raised if someone would have… Read More
2015-03-23 06:20
“This is not a game of cards. This is your life and mine.” He thundered at a rally – really? But then, he needed that to raise a sense of ownership amongst the people who w… Read More
2014-09-15 13:12
How often do we hear from the banks that business climate is tough and hence, lack of growth? How often we see the central banks commenting on the liquidity situation locally and globally? Y… Read More
2014-09-15 13:12
How often do we hear from the banks that business climate is tough and hence, lack of growth? How often we see the central banks commenting on the liquidity situation locally and globally? Y… Read More
2014-09-03 23:54
As banks continue to jostle around for growth and some even for their existence, you may ask, if things are so bad, is there really a way out? Yes, there is definitely a good way to work the… Read More
2014-08-30 17:11
In this changing environment, changing dynamics of the market, how do banks remain competitive and deliver more to their customers? How do they achieve the double targets of keeping their cu… Read More
2014-08-25 05:44
The most fundamental challenge for any organisation, as always, is to generate strong revenues and profitability, year on year and strengthen the overall positioning of the organisation. Thi… Read More
2014-03-20 16:31
I as a self professed and a firm believer of BJP and their liberal political agenda is miffed at the way Mr Advani has acted over the past few months. Before going further, let me put in a d… Read More
2014-03-18 02:17
Been reading a lot of articles on Arvind Kejriwal and his brand of politics or “anarchy”, as he enjoys it being called! It has been close to around 3 months since he was christen… Read More
2012-11-06 07:53
Me and my friend are having lunch at our condo canteen. It is definitely more than a canteen, with nice sofas, tables, chairs, TV and of course sumptuous food JNot to ignore the other condo… Read More
2012-10-30 15:48
Having landed at IIT KGP early in the morning, we registered ourselves and got our team registered for the Fashion Show Event. After having got ourselves a place to stay in one of the many h… Read More
2012-10-30 15:47
If those moments and that night of winning the Fashion Show at IIT KGP can be recalled and relived forever, the next day was nothing less exciting. It too is etched in my memories for years… Read More
2012-10-28 11:58
Though, I am not 100% convinced with Mr Kejriwal’s political outfit, however, what I am convinced is that Indian politics surely needs his ways of disruptive politics. He and his coter… Read More
2012-10-28 11:55
Indian masses have a very short vision and very short memory. We forget things at the drop of hat. The importance of things and issues change and varies very fast. In the garb of being flexi… Read More
2012-10-22 15:39
January 2003, some students from my college (I was still in NIT Rourkela then) went to IIT KGP for Spring Fest (their Annual Cultural Festival and supposedly the largest college cultural fes… Read More
2012-10-22 15:39
Well, we all know (at least the engineering fraternity knows J) our fascination with IITs in India. Not to demean them and their stature, they are world class!! However, we in India have a s… Read More
2012-10-16 16:49
Nathan continued his struggles in this ruthless world. He was able to impress his prospects with the solution and its capabilities, however, that wasn’t turning into success. He mainta… Read More
2012-10-14 16:32
After a few months of handling the project as an Account Manager, Nathan started thinking, is handling project all about making sure that all promises made are delivered and on time or is it… Read More
2012-10-12 01:03
Nathan has slowly but surely gotten into the groove of business development. He started learning the nuances. Over the next few months, he learnt and practised the art of cold calling, arran… Read More
2012-10-08 12:34
Nathan is back from his first sales meeting. Shanty chases him for updates; as if, there is a sale in the first meeting itself and he can quickly and easily claim it J Nathan replied saying… Read More
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