Happy Halloween! Thanks for reading a haunting edition of Active Incidents. Less news, more costumes today. Let’s get going.
Terminate the Terminator
Yann LeCun is the head of Facebook’s AI research facility, and he expressed some disappointment to The Verge in how artificial intelligence has been covered in the media.
“It used to be that you could not see an article in the press [about AI] without the picture being Terminator. It was always Terminator, 100 percent,” he told the Verge.
LeCun thinks the misrepresentation starts with how far along the intelligence actually is, adding that for all the fears of super-human robot takeovers, general intelligence is “not even close to a rat” at this point.
In other AI news, Workfront released an AI survey of over 2000 US employees of large companies. More than half (52%) thought there would always be a need for human touch no matter how sophisticated AI becomes. The overwhelming majority (82%) were “excited to learn new things as the workforce moves toward automation.”
All Services on a Single Platform
Town of Cary has a great story on how to consolidate internal and external services, providing benefits to the entire organization:
ITSM links:
- Keep your cost per ticket low and your customer service level high
- The new Salesforce AppExchange store makes it easy to find business tools
- More on Town of Cary’s digital transformation
Happy Halloween, Samanage Style!
"I will make all of my customers' problems... go extinct!" | "I fear no man, ticket, or service request, brother." | "There are no turnarounds at Samanage. This is greatness. Long tradition of it." |
"Mmhm... Yeah... Gonna need you go ahead submit a service request." | "If only we had this psychedelic service management in the 70s..." | "Is that a baby?" |
This post first appeared on IT Service Desk Software & Asset Management Solutions, please read the originial post: here
