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The End Of The End User In ITSM
2018-03-22 14:30
What is an end user? In the world of IT service management (ITSM), the end user is an employee within your organization submitting tickets or requests. Traditionally, the end user is chara… Read More
How To (and How Not To) Onboard Employees
2018-03-15 13:15
Modern service management strategies use technology to focus on the employee experience. Happy employees are motivated to do their best work. Quality internal service enables them to work e… Read More
2018 Is The Year Of Women In Technology
2018-03-08 20:45
It seems as though there is no better year than 2018 to celebrate International Women’s Day. We’ve all read the headlines, and while yes there seems to be a negative stories sur… Read More
The Era Of Employee Services
2018-03-06 15:10
The best consumer products and services have customer experience down to a science. It should be low-lift for the customer. Response should be immediate. Self-service options should be plent… Read More
Modern ITSM Practices: ITIL For Today
2018-03-01 19:27
For nearly four decades, the ITIL framework (and all of its versions) have helped companies identify, communicate, and implement IT best practices. It’s rise to popularity over time c… Read More
8 Ways To Use Data To Improve ITSM
2018-02-27 15:01
Big data has made its way into just about every business unit, proving its value in streamlining operations, improving service, and reducing cost. It’s understandable, then, that the v… Read More
Modern ITSM Practices: Automation
2018-02-22 18:33
IT service desk automations cut out steps of processes that don’t require human brain power to complete. Automation could create major role changes in the coming years throughout th… Read More

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