Why Your Business Should Consider a Live Answering Service
Having a person to answer the Phone is clearly better than an answering machine picking up. After all, when a live person answers, your clients and potential clients form their first impression of your company as one that’s available and ready to provide excellent customer service.
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For small businesses though, having somebody sit behind a desk waiting for the phone to ring doesn’t always make financial sense. That’s where hiring a live answering service to handle your calls can be helpful.
Keep reading to learn more about why your small business should consider a live answering service and how using one can be beneficial to your brand.
Provide Top-Notch Customer Service
When a perspective customer or client picks up the phone to call your business, they likely haven’t formed any opinion of your company yet. That’s going to change once the phone stops ringing.
Customers don’t like voice mail or being put on hold. In fact, many Potential Customers are going to hang up without leaving a message if faced with your answering machine. Being put on hold isn’t much better, and most people won’t wait happily for more than a minute or two.
Provide top-notch customer service to your potential customers and regular customers each time they call you by having a live person answer the phone.
Capture Leads Around the Clock
Lead generation is a huge part of building a small business. When those potential customers call and don’t get a live person, though, they’re going to turn somewhere else for the service or product that you’re offering.
When you have a live answering service answering calls for you, you don’t have to worry about your competitors taking all of your customers.
Save Money, Save Energy
Paying somebody to sit at a reception desk might be worth it if you have customers coming into your space all the time. That’s simply not the case for most small businesses though.
When you hire a live answering service, you’ll have somebody to take your calls 24/7, but at a reduced cost versus hiring a dedicated employee. That will help you save money that’s likely better used in other ways.
Working with a live answering service will also keep you from having to scramble to the phone. That means you can focus more on your work.
The post 3 Ways Live Answering is Right for Small Businesses Too appeared first on Alliance Wireless Communications.
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