How an Answering Service Can Help You Get New Customers

For a small Business, the first chance you have to make a good impression on potential new customers is when they pick up the phone to call you. That very first phone conversation is also your first chance to drive potential customers away, likely into the arms of your nearby competitors selling the same products or doing the same work as you.

The way your phones get answered can mean the difference between a thriving business with plenty of new clients and one that simply can’t stay in the black. Keep reading to learn more about how a telephone answering service could help you get new customers.

You’ll also keep current customers happy when you can provide excellent service every single time they reach out to you.

Prompt Answering

Nobody likes to wait on hold or get an answering machine when they call a business. That’s especially true if they’re calling because of a problem or a pressing matter that’s particularly important to them.

When you have an answering service taking your calls, you don’t have to worry about making your customers wait as you race to the phone. You won’t have to think about calls going to voicemail, either.

For your customers, that’s going to make your business seem like one that’s prompt, attentive and cares about their desires and needs.

Trained Answering Staff

When you hire an answering service, you can work to develop a script and sales pitch that’s effective when new customers call. A trained staff that knows how to deliver that pitch is an important factor, especially when customers contact your business for the first time.

An answering machine might be able to take messages, but it won’t be able to convert potential customers into regular customers. An answering service with well-trained live agents can.

Call Monitoring Services

Answering services typically allow business owners to listen to recorded calls to monitor how customers and potential customers are being spoken to on the phone. By doing this, you’ll be able to improve your sales script and figure out what your customers truly want from your business.

Over time, the ability to monitor calls means that you can improve important metrics and convert more potential customers into paying customers. You can’t do that with an answering machine, no matter what kind of expensive model you buy.

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