How to Build Connections with Customers Using an Answering Service

As a small Business owner, you have about 1,000 things on your plate every day. From client meetings to presentations to looking over the books, doing everything yourself can be exhausting.

That’s why trying to answer your own calls may not be a wise idea. While you might want to connect with customers right away, building a meaningful connection with potential customers isn’t something you need to do personally.

Keep reading to learn three reasons you should rethink handling the phones on your own.

1. Customers Hate Voicemail

If you think you can answer every single call that comes into your business on your own, chances are you’re underestimating the time you spend out of the office and how much you do in a single day. Voicemail might pick up the call when you’re gone, but the fact is that customers hate getting voicemail, especially during business hours.

Hire a qualified call service to answer your phones so customers never have to leave a message. That way you’ll have a chance at retaining those customers who might otherwise hang up the phone and dial your nearest competitor.

2. Great Customer Service Builds Brand Loyalty

Customer service is an integral part of getting new customers and retaining them. Even if you’ve got excellent skills and know how to close a sale, you don’t need to be the one answering the telephone.

Instead, find a qualified call service that knows how to properly deal with customers on the phone. This will make your company look more professional and allow you some time to think about problems and put out fires before you speak with customers.

3. You Can Focus on Your Real Work

As a small business owner, your job is not to answer the phone; your job is to do the quality work your customers expect of you. If you have employees, you need to be managing and working, not spending time chained to your telephone.

Hiring a telephone answering service means you can put the phones in expert hands while you do the heavy lifting. That will be best for your customers and your bottom line.

You’ll always need to make calls and return important customer calls, but you don’t have to spend hours each day on the phone. Let the pros handle it while you get the real work done.

The post Business Tips: 3 Reasons to Rethink Handling the Phones Yourself appeared first on Alliance Wireless Communications.