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Virtual Observations - The Csi Call Center Blog


call-center-stories.blogspot.com
corporate blog for Coordinated Systems, Inc., developer of Virtual Observer. Blog includes call center news stories tips for improving the call center agent performance, as well as content for call center supervisors, agents, vendors and managers
Consider Flexibility In Your Contact Center
2017-04-20 14:02
This informative article was originally published by Steve Brubaker on Infocision.As a business owner, you have always maintained a traditional, on-site work environment. As such, your conta… Read More
What's UP With The DOWNTIME?
2017-03-14 05:00
Linda, a contact center supervisor for a large BPO, is at her desk on a Monday afternoon when she has an epiphany. “Something is not right”, she says to herself. “Its Monda… Read More

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