2011-07-25 17:08
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There is a large amount of money spent every year by organisations on recruiting and selecting staff for positions that arise. Organisations can, however, waste money… Read More
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Customer services and contact centre consultancy
2011-07-05 12:34
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I was thinking about how different a manager or team leader role is today compared to when I started my career.
My first manager was a 50-year banker who, while being v… Read More
2011-03-17 19:11
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As a business grows and takes on more staff, the management of people becomes a bigger issue. There will reach a point where it is right to introduce a staff… Read More
2011-03-16 19:57
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I visited a medium size telco recently. The company is doing well and seeing strong growth. They had a decent Christmas as there were some new products… Read More
2011-03-15 19:34
The Accord Partnership has just finished hosting their 2nd annual Housing Sector workshop, this time in the Institute of Directors in London.
Due to the large numbers wishing to attend the… Read More
2011-03-15 06:04
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I’ve written before about the importance of front-line leaders and how their roles have become more complex. I’ve also discussed John Adair’s app… Read More
2011-03-14 16:36
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Shared services is the buzz word at the moment, particularly in the public sector. In some circumstances, it is almost assumed that the service you offer will be shared… Read More
2011-01-24 19:06
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Last week I watched the programme “Service” where Michel Roux was helping a group of unemployed people learn the skills required to work front of house in a… Read More
2011-01-20 15:02
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As reported in my previous blog all UK NHS Trusts are facing severe austerity pressures, but are expected to continue to deliver top class services.
Traditionally UK Pu… Read More
2011-01-18 08:48
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Measures announced in the October Comprehensive Spending Review (CSR) are now starting to filter down to those organisations directly impacted by them. Changes to… Read More
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