How can you prepare to get , the way they will want you to in 2025?
In a minute we’ll get into final part our 3-part series on what customers will expect six years from now from their experiences with Companies they do business with. But first, a quick Review of the five expectations we’ve covered in previous posts.
Review
Expectation #1: A frictionless journey. Today 70 percent of consumers say getting what they want with the ease of a superhighway and companies knowing the context of earlier interactions with them are key to winning and keeping their business. This number will increase.
Expectation #2: More social media support and shared experiences. Peer reviews and online ratings will increasingly drive buying decisions. And if customers have a bumpy experience with you, the digital world will hear about it.
Read more about #1 and #2.
This post first appeared on Business Success With CRM, Implementer & Guide, please read the originial post: here