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10 Steps for Capturing Collective Intelligence with CRM

Increase Sales Enablement Actions Available using Infor (Saleslogix) CRM

We are often asked for our recommendations for improving the involvement of Sales Professionals, Customer Service and Managers with a company's CRM system.  As we have mentioned before user adoption is critical to the long term business success with CRM.

Your CRM software needs to have the capabilities to make it easier and faster for users to perform their daily tasks, all the while Capturing Collective intelligence.  That knowledge of the customer and their environment is smartly used to strategically used in business development and grow a more valuable business.

Here is a list of our recommended improvement suggestions for Capturing Collective Intelligence and harnessing it for smarter decisions, faster:

This post first appeared on Business Success With CRM, Implementer & Guide, please read the originial post: here

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10 Steps for Capturing Collective Intelligence with CRM


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