We are going to dedicate the next 2 parts of this 3 part series to quality control. In this part however, we are going to identify the contributions of your customer service team to a quality control system in addition to how Infor CRM can support such a system.
Effective Quality Control System
Quality control entails evaluating issues and testing the end result. But what makes evaluation and testing most useful is when there is an effective quality control system in place. What is a quality control system? A system that allows you to evaluate and test the quality of your products or services, and as a result renders important information towards discovering trends that ultimately inform your decisions on what product or process improvements need to made and when to make them.