According to a 2008 McKinsey & Company research study, they found that only about 30% of Change programs in organizations succeed and achieve their goals. Additional research by IBM in 2… Read More
After attending and presenting my first Service Management conferences & events in Scandinavia, I am left with mixed feelings. Very excited about the quality of their events while a bit… Read More
ServiceDesk Tool vendor tries to disrupt things by giving the software away for free. For how long can they afford to do this? Will other follow suit? Should be fun to watch Read More
For years now, many senior level Service Management professionals from all levels and industries have come together and vented about needing more help because the system/industry was broken… Read More
This posting is restricted to only registered users Read More
Long overdue update on what's been going on and what's to come Read More
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