As 2009 comes to a close and we prepare for the coming year, it’s important to stop for a moment and really evaluate the impact that the past year has had on us as individuals and as a company.
It’s been a tough year. The economy has been slow and a lot of businesses have suffered. As a result, many small business owners aren’t hiring virtual assistants. They’re doing the work themselves or hiring a family member who is out of work to do the job. It’s been a struggle and we’ve had to make quite a few adjustments to compensate for these losses. Luckily being a virtual company has made it a bit easier to tighten our belts and make quick changes in order to stay afloat in these difficult times.
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It’s been a good year for us as well. You may be wondering how that’s possible but let me assure you that it is! The slow economy and loss of business has really made us step out of the box and come up with new ideas to attract and retain new clients. It’s caused us to focus more on the retention of our current clients and strategize more with our virtual assistants.
We’ve also had plenty of time to evaluate our systems internally and ensure that all the basics are being covered. Phones are answered by a live person, emails are responded to immediately, follow up on new leads is occurring consistently 100% of the time.
Our team has decreased in size with only the best people remaining. Our entire team is focused on bottom line results and they’re all working together as a team to achieve those results instead of working against each other and fighting for sales and commissions.
Overall it’s been a very positive year for us. We’ve learned so much and we intend to take what we’ve learned with us into 2010. The economy will improve and we’ll be ready for it.
As we sit down to determine our goals for 2010 we already know that they are within reach because of the foundation of behaviors we’ve laid out in 2009. It’s that very foundation of behaviors that we’ll take with us into 2010 and beyond!
What will you take with you into 2010?
This post first appeared on Virtualassistingusa's Blog | Just Another WordPres, please read the originial post: here
