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Over the last decade, PITON has emerged as an industry leader in helping "high growth" enterprises acquire, manage and retain their best customers. Over 90% of our business today is derived from providing world-class inbound call center services. We partner with clients to help them improve operating efficiencies, drive revenues and enhance the customer experience. Our award-winning focus on operational excellence and innovation ensure continued success for both us and our clients, and allows the delivery of higher quality service at a substantially reduced cost. As organizations evolve in the increasingly competitive market place, and focus on their core competencies, PITON will innovate and grow with them, providing the tools for successful customer acquisition, management, and retention.
Proactive customer service is an approach that anticipates and addresses customer needs and issues before they arise or escalate. Unlike reactive customer service, which waits for customers… Read More
Understanding the psychology behind customer complaints is crucial for businesses aiming to improve their customer service and overall customer satisfaction. Complaints are not just expressi… Read More

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