Firstly – what are Managed Print Services (MPS)?
Managed Print services are services offered by an external provider to optimise or manage a company’s document output i.e. the amount of printing they do. The main components provided are needs assessment, selective or general replacement of hardware, and the service, parts and supplies needed to operate the new and/or existing hardware (including existing third-party equipment if this is required by the customer).
The Managed Print provider also tracks how the printer, fax, copier and MFP fleet is being used, the problems, and the user’s satisfaction. Rather than dedicating internal resources to business activities related to printing, a company outsources them, freeing up those resources for activities that are more relevant to the business’ main concerns.
Reasons for using Managed Print Services
According to a 2014 study by CompTia, the top reasons for using Managed Print Services are:
- Improve consistency and reliability of print service
- ROI/cost savings
- Freeing up staff time currently spent on printer support
- Proactive approach to service and support
- Reduction in wasted paper, supplies and energy consumption
Managing your own print infrastructure and processes is a costly and time-consuming drain on resources, often distracting your staff from other business activities that are more important to your business.
According to the Gartner Group, office printing consumes 1% to 3% of annual revenues. Yet many organisations don’t have the time, staff or expertise to effectively monitor or manage their print environment, or the paper waste involved. No business can afford to simply throw away 3% of its annual revenue, yet most businesses do that every single year.
By the active management and continual optimisation of your print infrastructure and related business processes through our Managed Print Services solution you will save money, increase efficiency and improve your productivity.
Reasons to use Cantec for Managed Print Services
With everything taken care of by our experts, we improve your print infrastructure now and in the long term, and remove the day-to-day hassle of document printing so you can get on with what you do best.
Drawing on decades of of imaging expertise and experience working with both SMEs and large multinational companies, Cantec offers two flavours of managed print: MPS SME and MPS Enterprise, both of which provide a comprehensive, packaged suite of services that will transform the way printing works in your organisation.
MPS begins with a careful examination of your current situation, where we help bring some visibility to what and how you print. From there we will identify any areas of unrealised waste, rationalise the number of devices and suppliers you have to deal with and help monitor and change printing habits. At the same time we make printing more secure, sustainable and hassle free for users and IT alike.
By monitoring and managing your print infrastructure and removing repetitive, everyday activities, MPS takes away all your print hassles and makes it our responsibility, saving you time and money.
Our Managed Print Service will:
- Monitor and manage all devices covered by your contract
- Provide automated meter readings, so you don’t have to
- Provide a single point of contact for your print needs with Cantec
- Update firmware and printer drivers as necessary so you get the latest technology
- Track your assets and report on usage levels for management reporting
- Give you complete and continuous visibility of the performance of your print infrastructure
- Provide you with regular and contractually agreed customer reviews to ensure that the expected Return On Investment and benefits of your Managed Services are delivered long term
Our five-step approach to Managed Print Services
1 – Discover
We begin with a careful examination of your current situation from which we bring some visibility to what and how you print in your organisation. From there, we can design a solution that removes the waste and the hassle and leaves you free to concentrate on your core business.
2 – Design
Based on the data from the Discover phase, we will design a solution that removes the waste and hassle and meets your business requirements. During this phase we work with you to make sure we carefully plan and implement the solution – because we all want to be sure that the only impact on your business, and your people, is a positive one.
3 – Implement
Here we use our experience, skills and knowledge to project manage the implementation and introduction of the new solution and help change user behaviour so that you get the best results. What is more, we keep working with you to make sure it stays that way.
4 – Support
Once up-and-running, we will make sure everything works as it should so that it meets your needs now and into the future. At the core of our MPS offering is Fleet Management where we take responsibility for managing the document output fleet against agreed KPIs and managing to SLAs, to deliver and agree the business case. You will no longer need to manage printers, record and report meter readings or waste time ordering consumables. We also provide a service desk for event, incident and problem escalation management, and service request fulfilment for those occasions you need to contact us. Everything will be easier – from procurement through to accounts.
5 – Review
Unlike some managed service solutions, Cantec includes a Review phase to ensure the benefits are delivered and that the solution remains optimised over time, meeting the evolving needs of your organisation. We define clear contract governance that ensures that it is clearly understood when, how and with whom we will review the status of your MPS contract and the format and content of those regular reviews.
To request more information or a site audit to see how you can benefit from our managed print services, just contact us today.
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