Since its first introduction nearly 20 years ago [how time flies!] RPA has been widely promoted as an intuitive software platform that allows even average Business users to establish automation without significant IT involvement. True, but only relatively so. It's actually more of an oversimplification, because it fails to reveal that RPA is not exactly plug-and-play. Especially if you want to play the big league. RPA is a team sport. The business side may drive the game, but unless the IT team helps advance the ball, it doesn't really work.