MIAMI – When it comes to customer service, Florida Fine Cars is king. The family owned used car dealership is setting an impressive standard that has earned the growing business national recognition on popular consumer review sites for responsiveness.
The company, celebrating 25 years in business, has recently implemented an email system that puts customers in direct communication with Florida Fine Cars if they can’t reach a salesperson via phone and need a question answered quickly.
The intent is to offer help quickly and efficiently.
Florida Fine Cars Fine Tunes Customer Service Options
Here’s how it works: Customers simply send their questions to “[email protected]” for the fastest service around. A Florida Fine Cars customer care expert replies as quickly as possible.
“It’s in place so we can offer our customers faster service. Let’s say for example a customer is having difficulty getting a hold of someone. We would suggest for them to send an email to [email protected],” said Florida Fine Cars marketing coordinator Cesar Pentzke. “It’s kind of like an express way for customer care. Once the email comes to our attention then we make sure the request gets sent to the appropriate outlet.”
Online Reputation Can Make or Break a Business
It’s important stuff because unhappy customers aren’t shy about making their views known on consumer review sites. And too many bad reviews online can become a nightmare.
Making sure a business’s online reputation is a positive one is something no business owner can afford to overlook. That’s why Florida Fine Cars strives to be innovative in finding different ways to hear customer concerns and provide the best service possible.
According to Forbes magazine, businesses “risk losing 22 percent of business when potential customers find a negative article on their first page of search results. That number increases to 44 percent lost business with two negative articles and 59 percent with three negative article.”
Simply said, what consumers find online can have a huge impact on business.
“Online reputation management is important for businesses of any size,” notes smallbiztrends.com. “It’s about creating a positive Web presence to make your brand one that people trust and want to engage with.”
Florida Fine Cars is making an overwhelmingly positive mark.
“The staff at this dealership really delivers quality service. Management, sales and financing staff were all friendly and helpful with the purchase of the vehicle,” wrote one customer in an April 2018 DealerRater review.
Wrote another customer in an April 2018 Google review: “If you are looking for someone who is willing to give you advice on what you need to hear rather than what you want to hear, then look no further and check into this dealer. Highly recommended.”
Dealership Earns Customer Satisfaction Award for Third Time
For the third year in a row, one of the country’s most popular consumer review sites recognized Florida Fine Cars
for consistently delivering outstanding customer service.
The South Florida dealership received DealerRater’s 2018 Consumer Satisfaction Award for providing top-notch service to used cars buyers in the Tri-County area and across the nation. The used car chain has stores in Miami, Hollywood, West Palm Beach and Margate.
The award gives Florida Fine Cars a unique distinction based on the dealership’s high volume of five-star online customer reviews.
“Providing our customers with an enjoyable, stress-free car-buying experience that emphasizes quality service is what Florida Fine Cars is all about,” said marketing director Jamie Suid. “We want every customer to leave with a great car and great memories. And our amazing reviews show that we are hitting the mark.”
DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month.
Florida Fine Cars’ new customer care initiative is important because a company’s online reputation can be the deciding factor on which link a customer clicks first and where they ultimately decide to buy.
It’s important to remember that when it comes to people buying a product from brands and businesses, a majority of people look for other user opinions online.
Shop Florida Fine Cars at Four Convenient Locations
Florida Fine Cars offers more than 1,400 quality used cars priced thousands below retail at its four locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach, just north of Palm Beach International Airport, and in Hollywood, Miami and Margate. Stop by and drive home your dream car today!
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