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Award winning call center specializing in inbound solutions such as telesales, customer service, order taking, data entry and live chat outsourcing.
2022-11-01 15:07
Globalization has led to the opening of a worldwide market and corporate evolution in the customs brokerage industry. It also has its own difficulties, such as intense competition and changi… Read More
2022-10-25 19:42
Whether you belong to the hospitality industry, work for an airline, a travel company or own a third-party booking website, it can be difficult to manage inbound calls.
You get a constant st… Read More
2022-10-18 13:34
Due to the shifting dynamics of societal, political, and geological orders and beliefs, a roller coaster ride is being experienced by every company belonging to the energy and utilities indu… Read More
2022-10-17 13:15
In the very competitive retail industry, a poor customer experience could spell doom for your company.
Because of online buying and the emergence of an “instant world,” clients n… Read More
2022-10-05 17:16
Insurance customer service—it is among the major difficulties faced by the insurance sector.
After all, it only takes one negative encounter to permanently alienate a client: Six out o… Read More
2022-09-27 19:32
Many companies in New York are now opting for business process outsourcing as part of their operational processes.
Some of the benefits that businesses use when outsourcing business process… Read More
2022-09-24 18:03
Outsourcing real estate customer service appears to be growing tremendously. This reduces your revenue and makes it more difficult for your company to expand.
The real estate industry is com… Read More
2022-09-21 19:43
Auto dealer IT support assists car dealerships with their IT requirements.This can range from installing new computer systems to debugging those that already exist.
An outside business or a… Read More
2022-09-16 11:49
Today providing excellent chat support service is a must because every brand is vying for consumers’ attention, . Customer satisfaction is greatly increased via outsource customer serv… Read More
2020-06-03 18:53
—We Are In This Together And We Will Get Through This Together—
According to recent studies, more than 39% of businesses have seen sales decrease due to the COVID-19 outbreak.
Th… Read More
2020-05-28 19:45
The healthcare sector is home to the most sensitive and important issue of all compared with other industries: the life and safety of a patient. Despite this reason, patients have often aske… Read More
2020-05-20 19:00
COVID-19 has thrown the planet into a vortex and has had a catastrophic impact on the global economy, as nations are driven into lock-downs on every continent. With that said, there are two… Read More
2020-05-16 16:25
Outsourcing your customer support to dedicated contact center services will take your company to the next level when looking to grow or expand your business.
Many business owners fail to und… Read More
2019-11-18 09:20
Adding live chat feature on your website can provide assistance to existing and prospective customers and it can generate more sales through successful leads. When customers are trying to bu… Read More
2019-08-22 19:41
Spending a fortune on attracting more web visitors or using an economical solution to convert more of your existing traffic. What would you choose? Obviously, the latter.
You will find a num… Read More
2019-08-07 09:25
Here at TalkAgent, personal relationship with customer is the core principle of our business. We perceive those relationships as a fundamental factor in our company’s growth and as the… Read More
2019-07-15 16:46
“KPIs or key performance indicators are substantial measurable metrics a company can utilize to gauge the failure or success rate of departments, projects, and initiatives.”… Read More
2019-07-01 19:37
Reputation Management Has Always Had
Importance In The Business World.
But managing
an online reputation is not easy in the wild world of social media.
Your
reputation is the immeasura… Read More
2019-05-24 07:32
Today, we are observing the evolution of chatbots as they inch their way further into the customer support presence of many businesses. But will they ultimately replace real chat agents and… Read More
2019-05-24 05:40
Certainly, the main goal of a live chat agent is to help the customer. Assistance might be needed with various things: placing an order; setting up, fixing or replacing a product, scheduling… Read More
2019-05-18 05:37
Many Ecommerce websites have been adding live chat support to their help desk software in order to provide straightaway answers rather than having customers leave their websites. Real-time c… Read More
2019-05-07 22:55
The Customer Is The Ultimate King!
The Customer Is Always Right!
We have probably heard these phrases. You might even have been reprimanded by your boss due to a disagreement with a cu… Read More
2019-05-06 19:47
Exceptional customer support is key to successful business growth. Just look at the corporations like Apple or Amazon as examples of a customer-oriented approach. Unfortunately, most compani… Read More
2019-04-24 08:18
How
do you provide outstanding customer service skills that will set you apart from
the fierce competition and help you win over customer loyalty? It’s primarily
your service employees… Read More
2019-04-23 19:59
The
challenge many brands face is successfully creating emotional connections, and
not just in their campaigns. Yes, emotional connections are a powerful thing,
but only when they work. When… Read More
2019-04-19 19:41
Modern businesses increasingly rely on data to succeed, taking on the “data-centric” tag. As large amounts of data allow companies and their products to evolve quickly efficientl… Read More
2019-04-18 19:21
TalkAgent is excited to be named an Emerging Contact Center Leader by resourceful authorities, a worldwide B2B research, hi-tech outsourcing, ratings, and reviews company for IT and business… Read More
2019-04-12 18:17
As
companies have gotten better at detecting and preventing online fraud in recent
years, would-be criminals have redirected their efforts to the corporate contact
center. Financial services… Read More
2019-04-09 18:10
It has been said for years that you got only one chance to make your first impression. However, you’d rather have it put this way, “You only have 10 seconds to make a great first… Read More
2019-03-06 21:57
Companies
are striving to take customer experience more seriously than in the past and,
as a result, are realizing that CX is what makes the difference in ROI, sales,
customer loyalty, and o… Read More
2019-02-01 20:48
The big businesses in operation and running smoothly are all thanks to digital marketing. With every transaction conveniently digitized, face-to-face communication between brands and consume… Read More
2019-01-09 17:07
Ecommerce businesses know how hard it is to lead a customer through a sales funnel and get them to purchase goods or services. It’s sad, but true: many customers just leave your websit… Read More
2018-12-17 18:55
Christmas Holidays—busy time for entrepreneurship and for customer service!
“Are there enough people to handle the traffic, are they ready to sustain the load? Is my channel deco… Read More
2018-11-01 09:16
It’s the start of November but the launch procedure is getting started. Black Friday, Cyber Monday and yes… Christmas—the mad rush of the holiday season is just approachin… Read More
2018-10-24 18:14
The great strength of customer relationship management software is that it can present an integrated and holistic view of the customer. It collects all the information on each contactee and… Read More
2018-09-27 10:34
I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. … Read More
2018-09-05 10:07
Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to deter… Read More
2018-08-26 10:59
Almost 79% of customers indicate that they will leave you if you provide them just one bad customer experience. Consumers not only demand the best from your product or service, but they dema… Read More
2018-08-15 07:59
While we are all taught to make our customers our priority in business, do we as a rule offer the same service to the consumer who only frequents our store during the holiday buying season… Read More
2018-07-18 05:42
With some of the latest contact center tech talk focused on chatbots and eliminating the need for human agents, it might seem strange to think about automation and employee engagement going… Read More
2018-06-22 05:46
When it comes to Artificial Intelligence (AI), one of the most common questions in the mind of retail customer experience leaders is, “what will happen to humans when AI takes over?&rd&hell…Read More
2018-06-12 08:16
Customer service agents often make certain statements and say things, either out of ignorance or out of negligence, that leave the customers unvalued and angry. Effective training of the cal… Read More
2018-05-25 09:37
According to some studies conducted by the Harvard Medical School, workplace appreciation and gratitude enhances company culture and ensures the wellbeing of employees.
It is known widely th… Read More
2018-05-18 07:52
Are your friends always calling you with problems because they know you’ll tell them what to do? Then why not get paid good money to talk people through problems and answer questions w… Read More
2018-05-11 07:47
It is a fact that excellent customer service is the main goal of most consumer-oriented organizations as it is the factor that guarantees repeat customers and a continuously growing consumer… Read More
2018-05-05 09:28
Every day, we allow technology to take the reigns in the most monotonous of tasks. From the alarm that wakes us up, reminders on our daily appointments, checking out the latest news, to inte… Read More
2018-04-27 07:57
Customers no longer have the patience to wait before their calls get answered on a customer hotline. Apart from the wait, consumers often have to deal with dropped calls and customer service… Read More
2018-04-26 08:39
Having an efficient customer contact center that can provide quality value-added services to clients is imperative to make your business remain competitive and top of mind.
Recent years have… Read More
2018-04-20 08:06
Along with the next generation of contact center advisors (Generation Z) comes the perennial problem of how to improve motivation. Also known as Post-Millennials, Generation Z is the group b… Read More
2018-04-18 06:32
Are you a beginner at call center? Have you just joined the center? Or are you planning to recruit as a call center agent? Here are some basic call center terminologies for beginners like yo… Read More
2018-04-11 07:32
I’ve got good news and bad news for you.
The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer &nda&hell…Read More
2018-04-06 08:21
If you’re on a quest for passionate and talented employees, you’ll realize how time taking the hiring process can be. This is the initial point to finding your next great worker… Read More
2018-04-05 09:06
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a child, eagerly waiting for our slice of the birthday cake to be passed down, or as an adult, hav… Read More
2018-04-02 09:49
A cloud contact center proposes many if not all of the same features, tools and capabilities that the conventional contact center has become familiarized with. In fact, the main dissimilarit… Read More
2018-03-30 09:26
What allows various brands and their call centers to gain a competitive advantage over their competitors—data analytics. So why do very few organizations adopting this technology?
In a… Read More
2018-03-27 05:56
In the current competitive era, earning customer satisfaction is the primary goal of any business enterprise and organization. It’s a well-known fact that happy and satisfied customers… Read More
2018-03-23 06:10
Healthcare industry is improving day by day in services and facilities. It is one of the biggest industries in the world. The main function of healthcare is diagnosing and treating patients… Read More
2018-03-21 08:46
Email support offers several advantages to customer care departments. Not only does email support offer an additional means for customers to solve their issues, but it is also a cost-effecti… Read More
2018-03-19 09:01
PHP is the most fancied open source language to develop web apps and dynamic web pages, due to its robustness and multi-platform sustenance. Still, PHP developers can misinterpret some eleme… Read More
2018-03-12 16:12
“How are you today?” Ever heard that one before? It’s a sure fire way for a potential prospect to deduce in 2 seconds that this is a cold call. Much loved by offshore Call… Read More
2018-03-08 16:07
At first glance, it may not seem like the construction industry needs outsourced call center solutions. Contractors are working on-site or on-the-go, doing physical labor, working with advan… Read More
2018-03-02 07:37
There is no doubt that the travel industry is a growing sector. The number of companies that enter this sector continues to grow year on year.
In order to make a name for themselves, many st… Read More
2018-02-24 10:18
The healthcare industry plays a very important and sensitive role. The well being and lives of many people depend on the kind of services they provide. This is why the doctors and other heal… Read More
2018-02-20 09:15
For professional handling of your inbound calls 24/7, nothing compares to experience. Where small businesses looking to reduce operating costs and/or give the presence of a larger firm, larg… Read More
2018-02-18 05:51
Imagine, what would happen if your office burned down? If there was a flood? if your building were hit by a meteor? Would your data survive? Could your company recover? Do you have a plan? B… Read More
2018-02-14 05:45
Need to get word of your business out quickly and at a low cost? Telemarketing is the way to go. It is an effective way of creating new business contacts, and it allows you to reach an audie… Read More
2018-02-12 14:07
Having strong foundations are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of retail contact center call center se… Read More
2018-02-09 05:17
One of the common things that every business owner consider paramount to generate sizeable revenues and retain customers is maximizing business opportunities. There are so many factors that… Read More
2018-02-05 05:06
Customer service is way more important for customers as well as the business owners. Good customer service offers a new dimension to a business where clients completely rely on the company… Read More
2018-02-02 04:50
In modern times where technology has surpassed over everything, more and more people are developing interest in email support as compared to phone support. Thus, you can say that voice to vo… Read More
2018-01-23 06:29
A call center job is challenging but rewarding. Taking orders from customers, providing outsourcing support to the businesses, building a good relationship between the client and service pro… Read More
2018-01-12 07:31
In this era when information technology has tightened its grip in the business industry, there is a ten-fold increase in the competition among businesses. Innovative and novel process manage… Read More
2017-11-21 09:51
Why Live Chat Service Is a Must Have Thing for An Online Business?
Using live chat service on a website is a terrific way to attract more users and an opportunity to convert them into sales… Read More
2017-11-14 07:44
Why Online Shoppers Favors Live Chat Over Other Support Services?
In the era of increased preference in online shopping, online businesses need to be shrewd to be able to provide the incredi… Read More
2017-10-03 07:43
Significance of Connecting With Your Potential Prospects
It seems like you can’t go more than a few hours lately without coming across an article or seeing a newscast about the importa… Read More
2017-09-11 07:42
Business Process Outsourcing – Complete Business Outsourcing Solutions
Business Process Outsourcing (BPO) is all about your outsourcing needs. Whether it’s your business incoming… Read More
2017-09-11 07:40
Happy customer service initiate with the most contented way you speak about your workers. Being a leader if you are concerned about your employees, the same reflects in their services. Many… Read More
2017-09-07 12:46
Every time a marketing specialist or expert designs a campaign for an organization he gets stuck when they need to define or establish a working or actionable relation between their campaign… Read More
2017-05-30 14:35
Why E-Commerce Businesses Need Live Chat Support?
As indicated by a review report, 14% of US & UK online retailers offer live chat as a medium for customer support. In a recently conduct… Read More
2017-03-16 05:12
The post Another Title For Another Blog Post appeared first on TalkAgent Read More
2017-03-14 10:22
How Live Chat on Your Website Can Maximize Conversions
In this digital age of constant improvement, live talk is a definitive hack. It’s a major call. The reason is straightforward. It… Read More
2017-02-17 05:39
Customers today are all about sparing time and cash while demanding the best value for the amount paid. Live chat and email support can help the organization in getting the best value, which… Read More
2017-02-07 09:36
Make the Most Out of An Outsourced Chat Customer Support
The best client service utilizing live chat support is intended to decrease exertion at all phases of the client journey. You have to… Read More
2017-02-02 15:11
Authorship is fun, particularly whenever you should write documents about some thing you understand. Likewise an essay might provide you with a statement, and request that you just discuss i… Read More
2017-01-27 19:13
Professional CV Services in Saudi Arabia SaudiJobSearch.com supply professional CV writing support. Your time experts that are skilled will build a resume that is professional ideal for Saud… Read More
2017-01-27 17:59
The present day workforce has developed enormously with the quick ascent in innovation at each formative level. It is very natural that they would expect an innovative move from customary wo… Read More
2017-01-12 17:47
Is it accurate to say that you are searching for an approach to enhance clientele encounter with your organization? The most ideal approach to better your customer service relations is by of… Read More
2016-12-20 13:05
At TalkAgent.com we have been providing excellent customer services and support to various website and companies across the globe through Live Chat Support, Phone Support and Email Support… Read More
2016-11-24 07:04
Customer service is not just about resolving issues which are faced by your customers, it is about making sure that the customer gets the best service from the organization whenever they are… Read More
2016-11-18 15:22
Some may say that email marketing is dead or obsolete but that not true at all. Have you ever noticed how many emails you get in 24 hours, well the average is between 70-80 email per day and… Read More
2016-11-03 12:45
The key to any successful website is the number of its online visitors, as the end of the day the more visitors a website have more revenue they are able to generate. But the main ingredient… Read More
2016-10-31 15:20
95 out of 100 times when we receive a marketing email or a first response to a query it is generated through an Autoresponder which is, “Your request has been received and we will shor… Read More
2016-10-20 06:31
Ever since the evolution of human race everything has been either about buying something or selling something. Through ages this processes has changed many forms and techniques and the most… Read More
2016-10-14 07:38
Live Chat is becoming more and more popular with every day passing. Almost every other business is turning to e-commerce and gathering customer through their websites which is increasing the… Read More
2016-10-07 15:41
Before we jump onto the mistakes which are causing the low conversion rate we must first know what actually is a conversion rate. Conversion rate is not just a number which appears on your a… Read More
2016-10-06 06:59
Email Support has been one of the oldest yet the least used ways of digital communication now a days. Most of the people now prefer to pick up the phone or do a live chat with a representati… Read More
2016-09-29 10:16
Every one of us has called a helpline which has an option for various departments and the IVR says, “Press 1 for Sales, Press 2 for Technical Support etc” but have you ever wonde… Read More
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