2018-04-20 08:06
Along with the next generation of contact center advisors (Generation Z) comes the perennial problem of how to improve motivation. Also known as Post-Millennials, Generation Z is the group b… Read More
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Inbound Call Center Solutions In Usa Blog
talkagent.com/blog
Tags:
analytics
outsourcing
response
agent
desk management solution
expectations
waiting
management solution
metrics
email support
Award winning call center specializing in inbound solutions such as telesales, customer service, order taking, data entry and live chat outsourcing.
2018-04-18 06:32
Are you a beginner at call center? Have you just joined the center? Or are you planning to recruit as a call center agent? Here are some basic call center terminologies for beginners like yo… Read More
2018-04-11 07:32
I’ve got good news and bad news for you.
The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer &nda&hell…Read More
2018-04-06 08:21
If you’re on a quest for passionate and talented employees, you’ll realize how time taking the hiring process can be. This is the initial point to finding your next great worker… Read More
2018-04-05 09:06
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a child, eagerly waiting for our slice of the birthday cake to be passed down, or as an adult, hav… Read More
2018-04-02 09:49
A cloud contact center proposes many if not all of the same features, tools and capabilities that the conventional contact center has become familiarized with. In fact, the main dissimilarit… Read More
2018-03-30 09:26
What allows various brands and their call centers to gain a competitive advantage over their competitors—data analytics. So why do very few organizations adopting this technology?
In a… Read More
2018-03-27 05:56
In the current competitive era, earning customer satisfaction is the primary goal of any business enterprise and organization. It’s a well-known fact that happy and satisfied customers… Read More
2018-03-23 06:10
Healthcare industry is improving day by day in services and facilities. It is one of the biggest industries in the world. The main function of healthcare is diagnosing and treating patients… Read More
2018-03-21 08:46
Email support offers several advantages to customer care departments. Not only does email support offer an additional means for customers to solve their issues, but it is also a cost-effecti… Read More
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