We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.
Job Title: Customer Service Representative
Job Title: Customer Service Representative
Job Description
- To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.
- To provide effective support to PAL customers.
- Provide timely feedback to the Head, Pension Service Centre on customer trend, issues and areas of focus.
- Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
- To ensure that the call centre provides first call resolution to most complaints.
- To minimize call escalations through effective coaching and support.
- Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
Qualification
- Bachelor’s Degree in any discipline
- A Masters degree will be an added advantage
Skills and Exprience
- 1-2 years relevant experience
- Verbal and written communication skills
- Listening skills
- Problem analysis solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Sound judgment
- Team work
- Stress tolerance
- Resilience
- Pleasant and friendly mannerism
- A sound knowledge of telephone etiquette
- Strong knowledge of the company’s products
- Basic computer knowledge/technological skills
- Ability to comprehend, capture as well as interpret basic customer information.
- Respectful
- Ability to adapt to change
- Punctuality
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments
Location: Oyo
Closing Date
Not Specified.
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