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Emerging Platforms Group (Technical Support Analysts)

Company Description

Emerging Platforms Group is an innovation focused technology firm with offices in Lagos and Abuja. We work with governments, security agencies, corporate organizations and individuals to deliver turnkey, performance enhancing technology and security solutions.
Job Title: Technical Support Analysts

Job Description
Taking ownership of customer issues reported and see problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing prompt and accurate feedback to customers
Ensuring proper recording and closure of all issues
Preparing accurate and timely reports
Documenting knowledge in the form of knowledge base tech notes and articles

Job Qualification
HND, BSc, BA


Job Experience
3 Years 


Job Location 
Abuja


Job Category
Engineering, Technical, ICT, Computer

Method of Application

Qualified Candidates should forward CV and Cover letter to [email protected] specify the position applying for

Closing Date

20 February 2016

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