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Fresh Job at Total Health Trust Limited

Company Description
Total Health Trust Limited - Our organization is a leading and largest health maintenance organization “HMO” in Nigeria with over 270,000 members and over 270 private corporations representing some of the country’s top local and international multinationals, as well as public sector institutions under our management.

Job Title: Call Centre Agent

Job Description
Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that het prospective clients receive the best service
To log enquiries for all calls relating to registered providers, Clients and members
To follow up on specific cases as distributed by the manager to ensure a value added service offering
To adhere to and live the organizational values

Job Qualification

Job Experience
3 years

Job Location 

Job Category
Customer Care, Medical, Health

Method of Application

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Fresh Job at Total Health Trust Limited


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