2010-07-08 01:53
YouTube has an ambitious project underway for 24 July: film what's happening in your life, and contribute it to a movie (like a time capsule) being produced by Ridley Scott. Sounds great, an… Read More
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Hot & Cool Blog
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Keeping track of the latest trends in eating, drinking, management, money, staff and trends in the restaurant, cafe, hotel and club industry. Is that enough?
2010-07-01 06:50
It's been too long between blog posts, so this will keep us all going...NSFW and NSF_Staff Read More
2010-04-08 06:14
The T word: Trust. It was a constant theme of the speakers I heard today at a Social Media Conference, including greats such as Problogger Darren Rowse and Wine Library's Gary Vaynerchuck… Read More
2010-03-07 17:33
Not the gentlest examples of how to handle staff, competition and customers, but it may be worth contrasting your own approach with these three classics...
Coffee is for Closers - from Gle… Read More
2009-12-31 05:55
Interesting comments from recruiter Harry Joiner, about what's expected of managers/leaders in his area of ecommerce. 'Now more than ever...to teach is to lead. You can't just hit home run… Read More
2009-12-30 22:45
As busy operators, how many decision makers and opinion leaders can we reach?
The video below shows 4 groups: a wide range of consumers at the bottom of the pyramid, then pro-sumers furth… Read More
2009-10-10 14:07
In the last 2 weeks I've attended my first Tweetups. One was spontaneous at the local Restaurant & Catering Assoc. Awards Dinner - tweeters (about 10 of the 700) agreed on a #hashtag fo… Read More
2009-09-29 09:31
Local food bloggers and tweeters reacted with scorn to a statement by Masterchef celeb. George Calombaris:
'Bloggers have no idea about restaurants. They've got no idea how they're run.'… Read More
2009-08-28 00:30
Shock, horror - using emotion to charge extra for a product! There are so many ways this can be done in a restaurant or bar, without making it a rip-off. What do your sales team think? Read More
2009-08-02 07:59
Watch how the new Pizza Hut app for iPhone works (and expect one for Blackberry etc very soon). Won't be long until you can order a personalised one for your business - no doubt developers… Read More
2009-06-12 15:33
How many of these lines do you recognise? Just substitute the word 'bar' or 'restaurant' for 'book'.
Hat tip: Mike Duffy Read More
2006-06-07 11:16
We've moved most of this blog to the new Profitable Hospitality Espresso Updates - a new format and much more frequent posts. Please come across and add it to your bookmarks or reader Read More
2006-06-07 11:16
Tired of customers or clients who think your menu or service is too expensive? Maybe you'd like to share these two videos with them: And a writer reacts to requests by salaried staff to dona… Read More
2006-06-07 11:16
It was another invoice in the pile, asking for $700...and I ignored it. I've been a member for more than 20 years, as a restaurateur and then an Associate Member. Associate membership is mea… Read More
2006-06-07 11:16
Charlene Li shares her thoughts on the essential features and value of 'Open Leaders'. To explain the concept, she puts people in the (familiar) 2x2 matrix, with Collaborative or Independent… Read More
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