Job ID : 20180104008
Company : Softcell
Job Role : Tech Support Executive
Eligibility : Graduate
Experience : 1-3 Years
Job Location : Bangalore/Hyderabad
Salary : Not Mentioned
Vacancies : 2
Website : www.softcell.com
- Graduate Preferably from Engineering Domain & Professional IT certifications such as CCSP, CCNA and CCNP will be advantageous
- Technical Support Executive, will be responsible for providing technical support services to customers on Networking and Systems Integration technologies and products.
- Addressing clients’ issues and providing technical support for all infrastructure and hosting LAN/WAN environments. Where required, visit clients for software/hardware installation, keeping track of their requested supports and attending clients’ problems with extreme care.
- Exp with Cisco PIX/ASA firewalls, Netscreen devices, modifying firewall rule sets, network traffic flows, trouble shoot firewall problem. Installing, configuring, documenting, and providing ongoing support for Cisco PIX and/or ASA 5500-series firewalls, Netscreen devices, Fortigate.
- Configuring and maintaining the Cisco Routers and Switches and taking Periodic Back-ups.
- Configuring and troubleshooting entire Networks.
- Should be familiar with operation, hardware and architectures of the following series of Cisco routers and switches
- Independently monitor, network, systems, Internet, WAN, wireless, VPN security
- Ability to analyze technical problems & respond to the customer complaints telephonically, e-mail or field visit.
- Manage the Firewalls and their configuration and troubleshooting with proper change control management.
- Keeping abreast with latest technology related to firewalls and Cisco technologies.
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