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Softcell Hiring Tech Support Executive

Job ID : 20180104008

Company : Softcell

Job Role : Tech Support Executive

Eligibility : Graduate

Experience : 1-3 Years

Job Location : Bangalore/Hyderabad

Salary : Not Mentioned

Vacancies : 2

Website :

Description :

  • Graduate Preferably from Engineering Domain & Professional IT certifications such as CCSP, CCNA and CCNP will be advantageous
  • Technical Support Executive, will be responsible for providing technical support services to customers on Networking and Systems Integration technologies and products.
  • Addressing clients’ issues and providing technical support for all infrastructure and hosting LAN/WAN environments. Where required, visit clients for software/hardware installation, keeping track of their requested supports and attending clients’ problems with extreme care.
  • Exp with Cisco PIX/ASA firewalls, Netscreen devices, modifying firewall rule sets, network traffic flows, trouble shoot firewall problem. Installing, configuring, documenting, and providing ongoing support for Cisco PIX and/or ASA 5500-series firewalls, Netscreen devices, Fortigate.
  • Configuring and maintaining the Cisco Routers and Switches and taking Periodic Back-ups.
  • Configuring and troubleshooting entire Networks.
  • Should be familiar with operation, hardware and architectures of the following series of Cisco routers and switches
  • Independently monitor, network, systems, Internet, WAN, wireless, VPN security
  • Ability to analyze technical problems & respond to the customer complaints telephonically, e-mail or field visit.
  • Manage the Firewalls and their configuration and troubleshooting with proper change control management.
  • Keeping abreast with latest technology related to firewalls and Cisco technologies.

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Softcell Hiring Tech Support Executive


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