Job ID : 20170924003

Company : CGI India

Job Role : Service Desk Technical Analyst

Eligibility : Graduate

Experience : Experienced

Job Location : Chennai

Salary : Not mentioned

Vacancies : Not Mentioned

Website : www.cgi.com

Description :

• Be readily available to answer the phone to our customers in a professional and efficient manner.
• Providing a positive image of the company through your role as the first point of contact with customers
• Log calls via the appropriate call logging system and provide a high level of technical fix.
• Add value to your team environment by being enthusiastic and maintaining a positive attitude.
• To ensure that all is work carried out in accordance with ITlL Incident Management guidelines
• To achieve all team and personal performance goals as defined by the company
• To provide first line printer support for the server infrastructure • Complete courtesy call backs to the customer where required

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