2016-03-19 18:53
Sometimes you've just gotta wonder about how this person managed to apply for a credit card in the first place...There's a charge on my credit card bill I want to dispute. I've already paid… Read More
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daily life in a customer service call center
2016-03-19 18:53
This was pretty funny. It happened at the beginning of my call center "career".I was working for a very large company, with 4 call centers and numerous retail locations around the country. A… Read More
2016-03-19 18:53
I'm not sure why, but I still seem to be getting a lot of hits here on the site, even though I haven't been working or writing.Since people seem to be interested in these kind of stories, I'… Read More
2016-03-19 18:53
The reason I haven't been blogging is simple....I am finally out of that rat-trap.I just couldn't take it anymore. My health was suffering emotionally and physically.I have enough of a fina… Read More
2005-10-16 03:33
You know you really need to start looking for a new job when certain things start happening.Walking down the hall towards your desk in the morning feels like a death march.You have to take a… Read More
2005-10-16 02:28
Today was the day for wierd calls, but this one took the cake...I think someone stole my account number. There are five airline tickets on my bill and I don't know how they got there!Have yo… Read More
2005-10-07 03:59
One phrase that really bugs me when I hear it, is a rep saying, "Let me get you over to (such-and-such department)", while transferring a call.It sounds so harsh and cold. Doesn't it sound… Read More
2005-10-07 03:43
It's been a long vacation. Well, not really that long, but I've been too tired to blog ever since I returned to work. This job is sucking the life right out of me.Got a call today that I co… Read More
2005-09-16 18:09
Ahhh....finally! I´m on vacation, I get to forget about that place for a while.I´ll see you all when I get back! Read More
2005-09-03 06:09
Icannotstandhavingmyadjustmentsscrutinized.I gave a longtime customer $25 today. Not only did she deserve it, but it was for interest charged on.....well, you don't want to hear the whole l… Read More
2005-08-25 00:14
Today a guy calls and says he's having trouble registering on our website, it won't accept his user ID. I tell him I'll register for him.What user ID would you like to use, sir?Brian. (oh… Read More
2005-08-23 02:51
YAY! I got a comp call today.It was one of those that began "I need to speak to a manager, right now! I've already called three times, and I want this fixed!"I did manage to diffuse the cus… Read More
2005-08-23 02:48
Sometimes I just can't blame people for being mad.I talked to a customer today who has had a problem ongoing for two years. For some reason, every time he makes a payment by computer, even… Read More
2005-08-23 02:08
I've been working so hard at trying to reduce my wrap-time so I can get on to my regular schedule, and I just can't do it.I totally stressed myself out one day, by concentrating so much on s… Read More
2005-08-15 17:03
I received a quality error today. It's not as big a deal as it could be, since I'm still technically in training. Once you're out of training, if you get a quality error, it'll haunt you f… Read More
2005-08-12 03:50
Some people just shouldn't even have computers....After the call opening and normal pleasantries:Can you help me get to your website so I can make a payment?I'd be happy to. (little do I kno… Read More
2005-08-08 21:45
I'm back at work, but we had a training class today, so I was only able to take calls for an hour and a half. Great, because one of my calls was half an hour long, so now my wrap-time is sh… Read More
2005-07-30 19:08
I apologize for the lack of posts. I had a family emergency this week. Things will be OK, and I should be back at work sometime next week, and back to posting.See ya soon. Keep checking ba… Read More
2005-07-24 06:09
And now, after that long rant, I award the prize for the idiot call of the day. (see? I don't love all of my customers) Any of you who have worked a tech help desk have heard this one.Afte… Read More
2005-07-24 05:52
I will probably write fairly often about the quantity vs. quality issue, as it is one of my biggest pet peeves in this profession. A company thinks that they are saving money by forcing eve… Read More
2005-07-17 06:12
caller: I'm going away for the whole month of August, I need you to send my Aug. 11 statement early. I want to get it by the end of July so I can pay everything off.me: I can tell you the ba… Read More
2005-07-12 21:57
Well, here I am, to take a phrase from Sinned Often, in the flaming hell.Yeah, I knew that's what it was going to be, so I only have myself to blame, but WHY does it have to be so bad from E… Read More
2005-07-10 00:18
I haven't given up on the blog already. I'm still here, finished training yesterday. On to the phones starting Monday, I sure don't feel ready, but I know that the only way you really lear… Read More
2005-07-02 02:42
Well, we've got a week in. Just another week of class and online training, then we'll be on the phone, so I'm sure I'll have more interesting stuff to write about then.Have a good weekend Read More
2005-06-30 20:31
I think I've pegged the first hire to drop from training.It's not the fact that she says she was fired from her last job for missing 45 days of work during her short career there.Or that whe… Read More
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