2022-09-22 14:55
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our September 2022 release notes which includes a new app int… Read More
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Telephone answering services and call center services by SAS. 24-hour live outsourcing for fast growing companies. Prices start at $29/month. Try us FREE!
2022-03-23 20:36
March has been a busy month here at SAS. In between finalizing our March Madness brackets, we’ve also been working on SAS Flex platform updates and rolling out new features based on fe… Read More
2022-02-09 18:58
Trying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You’re doing your level best to get in there and make som… Read More
2022-02-02 20:37
Specialty Answering Service is all about helping to create a connection between your customers and your company, while you focus on running your business. The way our agents communicate with… Read More
2022-01-26 20:20
It’s 2022, and that can only mean one thing – we’re tossing out the “old” and bringing in the “new” with a handful of fresh updates! Check out our J… Read More
2021-12-21 19:57
The holidays are upon us, which means it’s time for stuffing, shopping and Santa. As you spend more time with friends and family, your business may need to notify anyone calling in tha… Read More
2021-12-14 19:07
Today, it’s easier than ever to outsource your customer support. Just google small business answering services and you’ll find pages of companies who can help. But just beca… Read More
2021-12-08 20:30
The SAS Flex customer portal offers a complete and integrated solution for monitoring and controlling your answering service experience. For a seamless handoff from your office to our agents… Read More
2021-12-03 15:05
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our December 2021 release notes below which includes new Nest… Read More
2021-11-23 18:54
It’s almost Thanksgiving, which means a few days off from work, eating delicious food, watching football with family, and getting a start on your holiday shopping.
To help celebrate, w… Read More
2021-11-16 19:33
Over the past year and a half, many people used their time at home to start a new hobby or learn a new trade. Me? I saw an opportunity to potentially turn 50+ hours of movie watching into a… Read More
2021-11-07 01:55
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our November 2021 release notes below which includes a newer… Read More
2021-11-02 18:56
From replacing heaters in the dead of winter to tuning up AC units during the summer, HVAC businesses seemingly always have something to do. But how significantly do changes in local weather… Read More
2021-10-21 14:55
If you are an emergency services business, your business is always on. Instant and accurate on-call emergency dispatching is essential so you can take the right action, when seconds matter… Read More
2021-10-12 18:57
Welcome to Specialty Answering Service’s release notes! We are committed to creating the best experience possible for customers. For October, we’ve deployed several software upda… Read More
2021-10-04 16:59
The air is crisp, the leaves are falling, and pumpkin spice is back on the menu, which can only mean one thing – Halloween is on it’s way! To celebrate, we combined our love of a… Read More
2020-07-14 12:53
Under any normal circumstances, a stellar customer service experience is something most businesses strive for. Throw a global pandemic like COVID-19 into the mix, and suddenly, all sense of… Read More
2020-05-18 15:20
The Paycheck Protection Program, also known as the PPP, is a business loan funded through the SBA which has been designed to help eligible small businesses and non-profit organizations keep… Read More
2020-05-06 23:02
First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together… Read More
2020-05-06 23:02
First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together… Read More
2020-05-05 17:59
If you have watched the news even once during the COVID-19 coverage, you’ve heard stories about how small businesses have been hard-hit by the disaster, many unsure if they will have… Read More
2020-04-28 15:09
Owning a business is an expensive endeavor. When it comes to making the business run smoothly, there are so many factors to take into consideration that it can all get incredibly overwhelmin… Read More
2020-04-24 01:25
Over the last several weeks, we’ve seen a radical shift in how businesses operate due to the coronavirus pandemic. Business owners across every industry have had to change their busine… Read More
2020-04-15 12:00
This is a defining moment in business. With COVID-19 triggering a national emergency in the United States, the majority of companies are trying to find new ways to survive. The result is ins… Read More
2020-04-13 23:33
Under the weight of the COVID-19 crisis, small businesses are rising up to the challenge and keeping their doors open. Amidst the uncertainty, small businesses are showing unprecedented resi… Read More
2020-04-10 15:07
Unless you’re pretty handy with a crystal ball, no one could have predicted the current situation in which many businesses currently find themselves: closed temporarily due to a global… Read More
2020-04-09 20:39
Remember the restaurant your family went to every Saturday night? How about the pork sandwich from the deli down the street you looked forward to eating every day during lunch hour? Remember… Read More
2020-04-06 11:00
At Specialty Answering Service, we’re focused on the health and safety of our employees and their families. And throughout all of the disruption COVID-19 is bringing, SAS, just like ev… Read More
2020-04-02 11:00
In a crisis, communication is essential. The United States is just about a month into the COVID-19 pandemic, and about 2 weeks into social distancing protocols, and life as we knew it is a f… Read More
2020-04-01 11:00
It’s a crazy time for remote work right now. If you’re one of the many people currently working from home due to COVID-19, welcome. I, too, have been working from home and boy ha… Read More
2020-03-30 15:24
Your customers are reaching out to you more for answers as they’re trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their… Read More
2020-03-27 15:23
The coronavirus outbreak has created a lot of problems, and everyone is looking for a quick end to get back to normal. The one thing we can all do right now to make sure that happens is to p… Read More
2020-03-19 16:22
The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During… Read More
2020-03-17 13:10
As we’ve seen over recent weeks, a global outbreak is overwhelming. Schools and businesses are halting their public interactions in an attempt to stop the spread of COVID-19. While no… Read More
2020-03-12 13:40
Thank you so much for entrusting your small businesses calls to Specialty Answering Service. We take the responsibility of being your answering service provider very seriously, ensuring we d… Read More
2020-02-03 16:37
We are happy to announce that the new version of your SAS portal (SASDesk.com) will be available to SAS customers globally in a few weeks. The new release features intuitively designed syste… Read More
2020-01-21 16:30
The right answering service can make all the difference in the success of your small business. But before you commit to what you think is the best answering service for your needs, you need… Read More
2020-01-17 18:05
Our blog has been gaining in popularity over the last few years, emerging as the best way to gain insights about telephone answering services and learn about best practices and solutions for… Read More
2020-01-16 15:55
Many businesses lean on answering services to help streamline customer communication and increase customer satisfaction. Answering services provide a group of real people to answer calls on… Read More
2020-01-13 15:20
Test your memory skills with our phone themed memory tile game. Specialty Answering Service’s memory tile game is a fun challenge that requires intense concentration, powerful observat… Read More
2020-01-07 14:28
It’s the start of 2020! And that means it’s time to bring the past into focus. Wait. What? That’s right, we’re talking about analyzing the top questions our support t… Read More
2019-12-18 19:31
You may recall from your 6th grade science class that the first telephone was invented in 1876 by Alexander Graham Bell. However, you may be surprised to learn that the first answering machi… Read More
2019-12-03 21:32
2019 is coming to an end, which means we’re heading into a brand new decade. This change has us all feeling nostalgic, so we decided to do some research on novelty phones. Unless you w… Read More
2019-08-29 13:39
A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letti… Read More
2019-08-21 19:31
Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers… Read More
2019-07-26 11:00
No two telephone calls a business handles are alike, which means the average time it takes to handle those calls can vary based on a number of factors. Some calls, like wrong numbers, will l… Read More
2019-07-23 13:00
Like most companies, your business is probably starting out small. This can be a detriment when you’re pitching prospects who want to know they can trust your product as much as they c… Read More
2019-07-19 12:00
Small businesses who use answering services come in all shapes and sizes. From small companies operating out of their garage and receiving a few calls a year, to medium sized businesses who… Read More
2019-07-15 19:14
It’s the middle of July. If you haven’t already, it’s high time you traded in those oxfords or stilettos for a pair of flip flops. Summer vacation is in full swing. As a bu… Read More
2019-07-09 19:41
Modern customers expect much more from businesses then they ever have before. Research shows that almost 70% of consumers say great customer service is very important in their choice to stay… Read More
2019-07-05 17:01
Selecting the best answering service for your small business is not as easy as it should be. For an answering service to work for your business, it needs to check all the boxes – profe… Read More
2019-06-25 11:26
As an answering service company, we’re always looking for ways our users can get more value out of our service. You’re a busy small business and you need to make sure that whatev… Read More
2019-06-20 16:35
Regardless of what type of small business you’re running, if you’re an industry titan or a bootstrapped startup, you’re always looking for ways to reduce your expenses. If… Read More
2019-06-17 11:00
Have you ever called a business and not gotten through to anyone? Maybe the line just rang and rang. Maybe it rang a few times and hung up. Maybe you heard it connect and then…nothing… Read More
2019-06-10 12:00
Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab the blog posts wi… Read More
2019-06-07 11:00
While just using an answering service is important to the success of any small business – cost cutting, 24/7 live customer service, and all that good stuff – there’s anothe… Read More
2019-06-05 11:30
Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one o… Read More
2019-05-30 18:31
Do you need an answering service? If you’ve been too busy to even think about asking yourself this question, that means you need to start looking for an answering service. Whether you… Read More
2019-05-24 10:41
Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about ever… Read More
2019-05-22 10:53
Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not… Read More
2019-05-15 12:00
It’s National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you’re not missing out on any potential opportunities, we wante… Read More
2019-05-09 09:45
For a start up small business, it can be hard finding the right balance between being available to your customers and staying on budget. That is why business owners make the choice to let th… Read More
2019-05-06 10:44
May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand… Read More
2019-05-02 12:15
At Specialty Answering Service, we’ve been committed to the success of small businesses for over 30 years. We’ve helped thousands of businesses grow with the help of our live ope… Read More
2019-04-29 12:30
Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Compu… Read More
2019-04-26 11:20
In B2B or B2C sales, if you’re not getting back to leads lightning quick, you’re losing business. There’s really no way around it. Without instant lead follow-up, you&rsquo&hell…Read More
2019-04-22 09:30
Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using a… Read More
2019-04-17 12:44
By now, you’ve probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day – like viewing your cal… Read More
2019-04-15 15:09
Ever wonder how you’re able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling… Read More
2019-04-11 16:11
Telephone answering services want your business. Every answering service company wants you to think they’re the best, that they hire the best receptionists, that they have the be… Read More
2019-04-09 13:01
Many factors should be considered when you’re determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organizati… Read More
2019-04-05 12:53
A great customer service experience is like taking a breath of fresh air after being stuck inside all day. It’s pleasant, refreshing, and always puts you in a better mood. A bad custom… Read More
2019-04-02 16:25
Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Sal… Read More
2019-03-25 14:39
So you’ve decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You’ve cleared your first hurdle… Read More
2019-03-21 14:08
If you work in an office, then you’re familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to… Read More
2019-03-19 16:24
Phones aren’t always made of plastic and metal – sometimes they’re made from paper. But that’s not a bad thing when the phone is Origami, and you made it! Using… Read More
2019-03-12 15:44
A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and fo… Read More
2019-02-28 15:35
Being a virtual receptionist is an important job. As the first live point of contact for customer support, you are the person responsible for the first impression, and sometimes the only voi… Read More
2019-02-27 17:30
Wrong numbers stink, and in some cases, can be a straight up nightmare. Below are 16 seriously funny examples of wrong numbers from movies and television. Stop letting wrong numbers ge… Read More
2019-02-25 16:00
CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank… Read More
2019-02-20 12:45
If you’re using an answering service, it can be challenging to make sure each caller gets as personalized an experience as when they reach your own office. One of the ways answering se… Read More
2019-02-18 20:16
Turn on any news channel, and you’re bound to hear at least one story where drug and alcohol addiction plays a starring, nefarious role. According to the National Survey on Drug Use an… Read More
2019-02-15 15:04
Picture this. You’re a landlord for a small apartment complex. For emergencies, all of your tenants have your personal cell phone number. However, you’re finding that your tenant… Read More
2019-02-14 13:37
Answering the phone. It’s easy, right? Maybe for a seasoned receptionist. But for someone who is new to the working world, there is a rhythm and rhyme to expert phone answering. Everyo… Read More
2019-02-12 15:50
Tax season is here, which means accounting and tax prep firms are working diligently filing taxes, doling out financial advice, and answering the most important question – ‘So, h… Read More
2019-02-07 13:53
How do you take classroom training, soft skills essentials, role play, and employee shadowing, and turn it into magic when new hires pick up their first call? Have faith in the tools and edu… Read More
2019-01-28 15:37
In our first post, we covered soft skills training for call center agents to take the guesswork out of teaching call center staff the art of communication. While having a presentation to pre… Read More
2019-01-15 19:24
If you manage a call center, then you know that exceptional customer care is the cornerstone of success in the answering service industry. But whether you’re a call center professional… Read More
2019-01-15 19:15
When you call a business and the automated attendant at the call center picks up and asks how they can be of service, did you ever wonder how the computer can understand what you are ta… Read More
2018-12-24 16:45
The holidays are a busy time for everyone, but especially so for small business owners. From filling orders and trying to get the last appointments in before the new year, to trying to remem… Read More
2018-12-20 16:00
If you’re relying on someone else to take your messages, you need the information to be correct 100% of the time. Otherwise, you could wind up wasting time playing Sherlock Holmes, or… Read More
2018-12-17 19:48
If you are running a small business, chances are that you are often overwhelmed and simply can’t get to every phone call. When you’re not in a position to hire a salaried recepti… Read More
2018-12-14 17:29
Businesses use answering services for different reasons. Some may use them for basic message taking, while others may use them to field overflow calls when they’re expecting a large vo… Read More
2018-12-12 21:16
Christmas is right around the corner and SAS is getting in the holiday spirit. We put a live receptionist spin on a holiday classic, and turned turtle doves and partridges into peace of mind… Read More
2018-12-10 17:41
Here at Specialty Answering Service, phones are our livelihood. We believe having a live receptionist answering your calls does more than elevate a business – it becomes inseparable fr… Read More
2018-12-07 13:22
Over the last decade, technology has evolved at an alarming rate. From face recognition in our smart phones to cars that drive themselves, it’s amazing how much technology is a part of… Read More
2018-12-05 15:30
Way back in the day, before automatic call distribution technologies evolved, calls used to be manually routed by operators working massive switchboards – so gigantor and with so many… Read More
2018-11-29 18:41
When you make the decision to start using a call center, either 24/7 or just as overflow support, the goal, of course, is that your callers will never experience hold times, or at least sign… Read More
2018-11-19 18:55
The first major snowfall has hit the northeast, and you know what that means. Mother Nature has made the incredible leap from summer to winter, barely skimming fall on her way. For regions o… Read More
2018-11-13 21:38
The holiday season is here, which means businesses near and far are prepping for the inevitable rise in customer communication. If you’re using an answering service to help wit… Read More
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