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The Supervisor Of Customer Service Hell Blog
I am the company's wage-slave, my manager's gofer, the puppet of the upper brass, the faceless representative of "The Man" -- the one that's responsible for shepherding over of all this misery that you see. Part Sisyphus, part masochist, part helpless opportunist, I am good and evil, love and hate, generosity and greed, all rolled into one. Are you one of mine? Then do your job, shut up, and have a nice fucking day.
2016-03-19 18:53
In the spirit of the holidays, I would like to alert management as to which rules I have instructed my employees to disregard:1.) No food. The potluck and cookie exchange will be between 11a… Read More
2016-03-19 18:53
Well, with my new department, I had very high hopes. I came in with a new group of people and, for a variety of reasons, I thought these guys would be a lot better. For one thing, this proje… Read More
2016-03-19 18:53
Yes, I disappeared. Sorry about that. I actually now have a different position, though still supervising in a new call center. I'm happier, but busier. I'm sure more stories will come in… Read More
2016-03-19 18:53
Customer service costs, folks. It's not free. While you might not be paying, it is quite expensive to have customer support by phone -- over a dollar a minute is a fair going rate for basi… Read More
2005-08-01 12:33
Stepping back and looking at my time as a supervisor, I can see a definite cycle in how I'm managed by The Powers That Be. We're always trying to change, to respond, to make things better … Read More
2005-07-30 00:50
I've been feeling pretty burned out in my job lately. It's tough to go in every day and face the problems that just keep getting piled up. It just seems that every day, it gets worse. My tea… Read More
2005-07-12 03:13
The powers that be have decided that Priority One in getting us out of our slump (high attrition, terrible quality, makin's no money) is to Put People First. This included such earthshatter… Read More
2005-07-02 18:52
Agent: "Hi there, I'm having a problem with my computer."Me: "What seems to be the trouble?"Agent: "My password doesn't work."Me: "Ok, I can reset that, which password?"Agent: "The database… Read More
2005-06-24 23:31
I'm sorry for the lack of updates recently. A series of recent events has really taken any remaining fun out of my work, and I've been too busy or depressed to write. I can't really give spe… Read More
2005-06-19 22:36
I had a preliminary interview this week, and am meeting with them again on Monday.The advertised salary range is $15k - $20k higher than what I make now, and it's actually kind of a step dow… Read More

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