Consumer Affairs Systems & Administration Manager
Develop, implement and administer packages referring to the operation of Kia’s Roadside Help Middle, MPG name middle/help to clients. Handle departmental finances, administer departmental methods and supervise employees actions as essential to attenuate KMA expense & maximize KMA restoration within the areas of auto repurchase, goodwill, roadside help and recall marketing campaign expense inside Consumer Affairs in addition to present all departmental administration stories on a constant foundation.
- Administration & era of all CA division claims (i.e., tow, goodwill, repurchase, recall, and so forth.) for max restoration from KMC/KMMG/KMM in accordance with KMA insurance policies & procedures together with era & distribution of all relevant administration studies.
- Administration/administration of CA departmental finances to make sure compliance with KMA insurance policies & procedures inclusive of all managerial reporting parts as required together with duty for division doc retention compliance.
- Handle use of case administration software program, guarantee continued improvement to maximise effectivity & facilitate correct knowledge documentation/assortment for reporting inclusive of TREAD, GVOC and/or different required reporting tips.
- Handle Kia Roadside Help program (together with vendor efficiency evaluate) to make sure compliance with KMA insurance policies & procedures, most tow declare restoration & long run buyer satisfaction.
- Help of Particular Tasks inclusive of buyer help, knowledge era/evaluation, IQS/VDS/MPG buyer program help and different associated system points or tasks inside Siebel, AS400, SAP or different methods.
- Minimal Bachelor’s or equal work expertise
General Associated Expertise:
- Minimal 5 years of analytical expertise ideally in shopper affairs or comparable service surroundings within the automotive business with a very good understanding of enterprise operations.
Immediately Associated Expertise:
- Minimal 5 years’ expertise with techniques improvement and upkeep in addition to finance processes and techniques.
- Might have to work further hours outdoors of regular enterprise hours as required by the job, together with weekends or holidays
- Wonderful analytical & communication expertise with the power to efficiently encourage a workforce
- Properly-organized with the power to finish tasks with little/no supervision
- Proficient with Microsoft Workplace merchandise (Phrase, Excel, PowerPoint)
- Means to generate/perceive techniques design paperwork
- Minimal forty+ wpm typing expertise.
KIA MOTORS AMERICA is a dynamic firm that's perfect for professionals who search to speed up their careers. Based mostly in one of many nation’s most fascinating communities in Southern California. Our excellent advantages package deal consists of one hundred% paid medical insurance, 401(okay) plan, plus far more. EOE M/F/D/V. For extra details about Kia, please go to our web site at http://www.kia.com/