Customer Service Representative - Claim
- Customer Service
15 Openings - Begin Date of Might seventh
Strong popularity, passionate individuals and infinite opportunities. That’s Travelers. Our superior monetary power and constant document of robust working returns imply safety for our clients – and opportunities for our staff. You'll find Travelers to be filled with power and a office through which you really could make a distinction.
Job Abstract Present first-degree contact for Travelers’ clients and enterprise companions within the occasion of a loss or inquiry. Shortly set up a rapport with the caller with a purpose to make the caller really feel Safe, Revered, and Cared for. Effectively and utterly get hold of from the caller, the important Info to reply an inquiry or set up a loss declare within the Claim Dealing with Platform. Beneath direct supervision, this place serves because the preliminary level of contact for patrons who've incurred a loss. Full formal coaching program for consideration of development to Customer Service Representative, Claim. Chargeable for precisely and effectively capturing first discover of loss info and responding to Buyer inquiries. Making use of enterprise information, successfully assess and route info/calls accordingly. Offers a superior buyer expertise whereas sustaining a excessive degree of professionalism and productiveness. As part of the hiring course of, this place requires the completion of an internet pre-employment evaluation. Additional info relating to the evaluation together with an lodging course of, if wanted, shall be offered at such time as your candidacy is deemed applicable for additional consideration. This job doesn't handle others This job works underneath Shut Supervision: Work is reviewed at a number of steps alongside the best way. (Usually pertains to trainee positions.)
Main Job Duties & Obligations
- Take part in on-going coaching periods for the dealing with of first discover of loss calls.
- Solutions inbound calls to satisfy buyer wants by responding to questions, redirecting clients to applicable division/skilled, or promptly escalating pressing claims in accordance with the established Escalation Constitution.
- Captures first discover of declare loss info from clients by way of a number of channels precisely and effectively by using the declare multi-line system.
- Assesses quite a lot of buyer conditions to make sure applicable and complete documentation of data following the rules of a number of workflows beneath the corresponding line of enterprise.
- Actively listens and responds articulately to buyer wants. Modifies communication fashion to offer a constructive, constant, empathetic and thorough buyer expertise.
- Makes efficient use of know-how to navigate quite a few methods and platforms concurrently to precisely entry and enter info.
- Builds and maintains buyer satisfaction and belief when successfully making use of discovered product and methods information.
- Work intently with Unit Supervisor or coach to promptly resolve points.
- Promptly notifies Staff Chief and/or Unit Supervisor of any excellent or uncommon points regarding exterior or inner events and methods. Different duties as assigned.
Minimal Qualifications Excessive Faculty Diploma or GED and 6 months of customer support expertise required.
Schooling, Work Expertise & Information Bachelors Diploma most popular.
Job Particular & Technical Expertise & Competencies Customer expertise most popular. Customer Focus: Persistently supplies an exemplary buyer expertise by respecting buyer wants and attentively addressing buyer priorities. Maintains professionalism and courtesy in a demanding, quick-paced surroundings. (Intermediate) Communication: Skillfully listens to buyer with empathy and asks concise clarifying questions to attract info. Reads buyer cues and tailors communication and strategy when applicable. (Intermediate) Change Administration/Resilience: Maintains composure, flexibility and effectiveness as enterprise wants come up. Demonstrates capability and ease in adhering to a structured and strict every day schedule. (Intermediate) Steady Studying: Good points, absorbs and applies new info to determine and tackle personal studying and improvement must hold expertise updated as a declare skilled. (Primary) Credibility: Demonstrates behaviors which might be attribute of private duty, reliability and trustworthiness. (Intermediate) Know-how: Makes use of, leverages, and maintains proficiency with company and job-associated know-how because it evolves (e.g., hardware, software program, enterprise unit purposes, and techniques instruments). (Intermediate) Info Administration: Locates, collects, evaluations, organizes, retrieves, maintains and distributes info and knowledge. Follows info assortment, retention and storage procedures and is aware of what info have to be gathered. (Primary) Planning & Organizing: Establishes a plan/plan of action and contingencies for self to satisfy present or future objectives. Reveals time administration and self-group expertise. (Primary) Teamwork: Understands the rules and significance of teamwork and develops productive relationships inside unit. (Primary)
Environmental/Work Schedules/Different Number of Work Schedules Obtainable
Bodily Necessities Operates normal workplace gear (Constantly) Sitting (Can stand at will) (Constantly) Standing (Regularly) Use of Keyboards, Sporadic 10-Key (Constantly)
Equal Employment Alternative Assertion Travelers is an equal alternative employer.
Further Software Directions