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Part Time Teller (20 Hours) Bilingual/Spanish – Boca Mizner Branch at Citi (Boca Raton)

Part Time Teller (20 Hours) Bilingual/Spanish - Boca Mizner Branch

Boca Raton
Reference: 18007315

Place Abstract:

The Teller position is a essential place for chosen department groups in serving to the branches obtain its gross sales, service and operational objectives. The Teller 2 creates and develops a constructive relationship with Citi's shoppers and delivers options by figuring out referral opportunities for brand spanking new services based mostly on the client's monetary objectives.

The Teller performs environment friendly and correct banking transactions whereas:

  • Speaking clearly with shoppers
  • aking shoppers really feel appreciated
  • Making it straightforward to do enterprise with the financial institution

Place Obligations:

  • Interact the Citi shopper by welcoming them with a heat pleasant smile, nice demeanor, utilizing the shopper identify, every time attainable, and thanking them for doing enterprise with Citi
  • Executes monetary transactions in accordance with financial institution insurance policies and procedures whereas sustaining a suitable report in day by day drawer balancing
  • Listens rigorously to the shopper and willingly assists with any questions or issues the shopper has
  • Makes positive all wants are met earlier than concluding the transaction, making the shopper really feel his/her time is being valued with out being rushed
  • Exhibits initiative, empathy and proactively prevents and handles issues with shoppers whereas aiding different tellers as nicely
  • Successfully executes all service and referral routines to deepen shopper relationships
  • Adheres to operational controls, together with authorized, company, and regulatory procedures to make sure the security and safety of buyer and financial institution belongings
  • Reveals robust gross sales and repair expertise, presenting services whereas proactively educating shoppers on using obtainable entry channels (ex: ATM, On-line and Phone Banking)
  • Constantly learns new and present merchandise via gross sales aids (options, advantages, charges, and so forth.)
  • Is educated concerning the shopper's accounts and enterprise with the financial institution and makes use of sound judgment with clients and transactions
  • Confirmed monitor report of shopper-centric service (KDS for inner candidates)
  • Duties might embrace managing the availability of money for department wants based mostly on enterprise demand, along with managing incoming/outgoing money shipments/maintains vault money, together with shopping for and promoting of money with department Tellers and ATMs, as wanted
  • Retail/gross sales expertise most popular
  • Capability to help clients and supply efficient on-the-job teaching to different employees members
  • Gross sales, cashier or different cash-dealing with expertise desired
  • Confirmed cross-promote expertise
  • Wonderful verbal and written communication expertise
  • Analytical and drawback fixing B77
  • Primary pc expertise
  • 12 months cumulative work expertise in a task of comparable scope and duty most popular
  • Highschool diploma, GED or equal related expertise

Further Obligations with Elevated Authority:

The Teller place might embrace granting all authorities of an officer (except for particular restrictions) or granting particular authority(ies) solely to carry out officer features that permit for larger effectivity and adaptability of the branches.

Required Standards for Granting Elevated Authority:

  • Minimal of 1 yr operational expertise with Citibank or comparable expertise
  • Passable or higher score on efficiency appraisal - not on any type of documented formal or last corrective motion
  • Efficiently accomplished the next coaching (as relevant to the granted authorities)designed by the Studying and Improvement staff:
    • Classroom coaching:
      • Assistant Branch Supervisor Fundamentals
      • Audit Fundamentals
      • CitiBusiness Account Documentation
    • Net-based mostly coaching:
      • Overdraft Determination Making, pre work solely
      • ABC's of Funds Availability
      • Adheres with all restrictions that apply to all Elevated Authority Tellers - as outlined in Supply - (which can't be waived for any cause)

Notice: Exterior Teller candidates shall be required to submit a Video Interview to finish their software


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Part Time Teller (20 Hours) Bilingual/Spanish – Boca Mizner Branch at Citi (Boca Raton)


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