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Director of Sales & Customer Service – Silver Star – Freedom, WY

Common Abstract: Chargeable for the general improvement, Efficiency, and administration of the Gross Sales and customer support departments together with negotiation of contracts, pricing, direct gross sales, buyer relations, vendor relations, and associated monetary efficiency. As a member of the management workforce, create and drive methods and packages that help the corporate's means to realize market share, income, and buyer satisfaction.

Important Job Features:

  • Lead and direct all gross sales and customer support, technique and operations. Determine, combine, and ship efficient gross sales campaigns aligned with SSC mission.
  • Recommends product improvement, positioning, packaging, and pricing technique. Establishes and maintains relationships with business influencers and key strategic companions.
  • Establishes efficiency objectives, gross sales objectives, quotas, commissions, territories, forecasts, and produces gross sales studies.
  • Analyzes and controls expenditures. Develops and manages accountable budgets, together with forecasting.
  • Meets with key shoppers, aiding Sales Consultants with sustaining relationships and negotiating and shutting offers.
  • Chargeable for efficient customer support; conduct knowledge evaluation to determine efficiency points and areas of enchancment.
  • Proactively enhance buyer satisfaction by means of numerous methodologies together with administration of surveys and give attention to initiatives. Present buyer suggestions to all areas of the enterprise by proactively assessing buyer wants, necessities, and offering knowledge taking duty for surfacing and comply with-up on buyer points, escalations, and complaints.
  • Researches, analyzes, and screens monetary, technological, and demographic elements to capitalize on gross sales opportunities.
  • Supervises personnel, which incorporates work allocation, motivation, coaching, retention, and drawback decision; evaluates efficiency and makes suggestions for personnel actions; motivates staff to realize peak productiveness and efficiency.
  • Hold updated on all regulatory tips and ensures the employees is educated and in compliance.
  • Different duties as assigned.

EDUCATION and/or EXPERIENCE

  • BS/MS in Enterprise or associated subject with a minimal of seven years of related telecommunications, IT business expertise with supervisory duties worker improvement and efficiency administration expertise with emphasis on gross sales.
  • A passionate chief with a minimal of 10 years’ expertise with strong enterprise gross sales instinct, information, and understanding that drive success.
  • Distinctive public talking, presentation, and negotiation expertise; capability to current complicated technical ideas in oral and written type.
  • Consciousness of regulatory surroundings with information of telecommunications business, tariffs, operations, contract regulation, know-how and gear.
  • Robust analytical expertise and skill to determine enterprise and monetary justifications for initiatives.
  • Sensible interpersonal expertise to deal with delicate and confidential conditions. The perfect individual for this job can be a workforce participant, personable, skilled, upbeat, and energetic, takes initiative, makes use of tact, and diplomacy.
  • Work requires continuous consideration to element. Should be capable of work in a quick-paced surroundings with demonstrated capability to handle a number of competing duties and calls for.
  • Resourceful, Roll up the sleeves angle. The profitable candidate should have the initiative to resolve issues, search solutions independently, and enthusiastically persist till objectives are achieved.
  • Capability to carry a legitimate Wyoming or Idaho Driver’s License.

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Director of Sales & Customer Service – Silver Star – Freedom, WY

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