How would you Deal with an angry customer?
Why this question is being asked: To understand your process for best managing an interaction with an angry customer.
Strategy: Explain how you maintain your professionalism while dealing with a difficult situation.
Sample answer: If the person is already irate, the most important thing to do is to remain calm. Instead of concentrating on the volume of the person speaking, I would listen to what the actual problem is. I would consider how I can best deal with it or if I could not, how to best facilitate a connection to the person that could. I think people just want to be listened to and treated with respect. Once it is clear that you are doing both of those things, managing the actual problem becomes much easier.
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