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2018-04-23 12:36
Genpact CDO Sanjay Srivastava shares key insights on AI for business leaders presented by industry expert Andrew McAfee during Genpact's “Enterprise of the Future” event. This in… Read More
2018-04-20 13:52
AI and chatbots will replace humans on many rote customer interactions. But people still surpass machines when decisions call for sound judgment, empathy and industry experience. It's up to… Read More
2018-04-12 14:30
What most organizations get wrong is that customer experience goes far beyond the shop window. It's about digitizing, optimizing and integrating middle and back office operations Read More

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