Helparo aims to provide advice and useful information for small businesses to grow. From strategies to practical methods for solving different issues, the blog discusses topics of interest for software companies.
New Ideas Into Essay Finder Never Before Revealed
Sometimes, you may use web sites which are essay finders at which you have lots of essays about exactly the same topic. Your Essay Site fea… Read More
The Most Popular Rationale of a Study
The Benefits of Rationale of a Study
Every company within the game fights to market themselves whilst the very best location to work also has got… Read More
Definitions of What Is Discursive Essay
Words don’t will need to get spoken to be understood. A error or short coming at at least among these simple actions can influence the campai… Read More
Life After Culture Essay Topics
Being a literature major, I learned study to consider different perspectives along side history and different machinations about the opposing hand of this t… Read More
The Basics of Rationale of a Study
The Basics of Rationale of a Study
Using the increase of the population, these kinds of procedures to be discerning regarding advancement and the time… Read More
For winning an essay competition you’ve got to examine different composition start thoughts, investigation about them over the net and you’ll acquire innumerable notions. This in… Read More
Buyessay . Net analysis: number one agency to buy college papers speedily & on schedule
Are you currently distressed regarding how to cope with tricky educational works? buyessay.net e… Read More
At least once, your customer service team has dealt with a ticket regarding a complex technical issue. These situations are not only difficult to handle, but also hard to solve. This is why… Read More
We’ve been accustomed that customer service means an office filled with desks, computers, and agents who take calls and answer emails in order to help customers with their problems. In… Read More
Delivering excellent customer experiences depends on several variables. We can include here offering a 24-hour customer support, responding to their questions in a relatively short period ti… Read More
Each period in customer service is dominated by a communication channel. In the 1960s, when the first call centers appeared, phone was the one and only ruler in support. A few years later, e… Read More
When speaking of customer service, we generally think of it as a way of solving problems in a relatively short period of time. It sounds like a simple action, but when we go into detail, thi… Read More
Chatbots have earned their position in customer service. We’ve seen how they work and the benefits they can bring to small businesses (real-time responses, helping several customers at… Read More
How would it feel if you had to answer to the same question every day, without considering who is asking? Pretty annoying and from a certain time, even frustrating. As a business owner, you… Read More
Technology is nowadays characterized by real time interactions. This is exactly what is happening in customer service. Businesses are expected to deliver quick responses and to be able… Read More
It’s been said that experience is the best way of learning. In customer service, nothing teaches you better than actually dealing with a certain situation, seeing what the problem is a… Read More
There are two categories of companies: those which have their own support team and those which go for customer service outsourcing. If you’re at the beginning of your business journey… Read More
In the business world, there is a saying that customers are your most valuable asset. We would like to add something to this. Your customers are your direct ticket towards a successful and h… Read More
Phone customer service is one of the oldest and most used means of communication in support. Since the 1960s, it’s been present in contact centers and serves well at helping millions o… Read More
In the past few months, we’ve discussed various aspects about customer service. Being such a wide field and developing continuously, we wanted to include the most important news… Read More
It’s natural for mistakes to happen in customer service. It’s even more expected for customers to get angry because of them. What is unexpected is to repeat those mistakes and no… Read More
Customer service divides in several categories. Depending on who is delivering the support service, we have two categories:support offered by humanssupport offered by botsBoth have thei… Read More
There is no fix number for a customer support team. Some may consist of 5 representatives, while others may be formed of tens of employees. Now imagine an entire team (small or big) being re… Read More
Customer service can be delivered with and without the implication of your support representatives. As a business owner, you understand it’s important to have both ‘regular&rsquo&hell…Read More
Customer support involves answering to different questions about certain products and services. As a business owner, you prepare your employees for various cases byteaching them as much as y… Read More
Excellent customer support is priceless. This is not a statement businesses use when discussing about the services they offer. It’s a fact proven by real numbers. Customers are willing… Read More
If customers were to describe their ideal customer service, they may present it as:having a fast response timebeing available 24 hours a day, 7 days a weekusing the channels of communication… Read More
Every company has its ups and downs, but it is the ones that learn from their bad episodes that become successful. As a business owner, you need to understand there are 3 main phases of a di… Read More
Time is precious and in customer service, it can make the difference between good and excellent service. When choosing to work with a company, customers are highly influenced by their custom… Read More
In the mind of a customer, customer support automation is associated with impersonal responses, a conversation with a bot which doesn’t know all the answers to a problem and… Read More
Do you remember Carl Allen, the man who decided to follow a motivational philosophy and say “Yes” to any request, invitation or opportunity he receives? Of course, I’m talk… Read More
Put yourself in the shoes of a customer. You need to wash your car, so you Google the autowashes near your location. The results show you most of them offer the same services, are not far aw… Read More
Customer support is all about the right word at the right time. A word carries a great power and its impact is crucial for an excellent customer experience. As a business, you need to pay at… Read More
Mistakes happen. This is a fact we need to accept. The crucial aspect is what you do next. Your business mistakes will make customers angry and sometimes, dissatisfied with your offerin… Read More
In traditional customer service, customers are the ones who notice issues about your products and services. They contact you, asking you for answers for their problem. But how would it… Read More
When we do something bad or cannot fulfill a certain action, we usually look for advice in other people who we trust and consider more prepared than us. Children ask their parents, teenagers… Read More
If we were to describe the customer service field, we could say that it is full of challenges and surprises. The needs of your customers change and you need to adapt to them. They may d… Read More
The statement “The customer is always right” has been an unwritten rule that has guided businesses when offering customer service. It created the idea that the complain… Read More
When Mark Zuckerberg announced that Facebook would allow companies to build bots in the Messenger application, it opened a door of multiple opportunities for businesses. The launch of t… Read More
It was the 1960’s when the first call centers appeared. Businesses started to focus on solving customer issues on a larger scale. They represented the beginning of customer support dep… Read More
When it comes to customer service, people have high expectations from what companies offer them. Customers demand a personalized service, businesses need to be constantly available for them… Read More
Last year, Millennials became America’s largest living generation by overtaking the Baby Boomers. The news made the headline in the media and it became a popular subject. Yet, this eve… Read More
Social media has integrated very well in the world of business. When we speak about the relationship between the two of them, we refer to how social media platforms help businesses have a be… Read More
The benefits of integrating a chatbot in your customer support strategy vary from offering a 24h full support service for your customers to delivering relevant answers in real time. They can… Read More
If you are wondering what is the one thing a customer support bot needs to do, consider the following scenario.It is the first day of Christmas. You and all your employees from your small eC… Read More
Chatbots have become one of the most important elements in the customer support field. One of the reasons why they attract so much attention is the fact that they can perform customer suppor… Read More
When it comes to offering customers great experiences, the question about which methods are the most relevant for your business comes into discussion. Access to resources and informatio… Read More
Jake is a owner of a small business and has recently bought an eCommerce software. He realizes that he has a few questions about the service he has purchased and decides to write a message t… Read More
Jake is a owner of a small business and has recently bought an eCommerce software. He realizes that he has a few questions about the service he has purchased and decides to write a message t… Read More
With technology advancing at a fast pace, the image of the labor market has changed considerably during the past years. Jobs that were recently done by people are now successfully performed… Read More
With technology advancing at a fast pace, the image of the labor market has changed considerably during the past years. Jobs that were recently done by people are now successfully performed… Read More
The job description of customer support team members says that these people need to help customers who have a problem with a particular product or service. The entire department is… Read More
The job description of customer support team members says that these people need to help customers who have a problem with a particular product or service. The entire department is… Read More
When we speak about customer support, we tend to think about people with headphones who are speaking with customers who have problems with certain products. They provide solutions and e… Read More
When we speak about customer support, we tend to think about people with headphones who are speaking with customers who have problems with certain products. They provide solutions and e… Read More
When people choose to work with a business, they usually take into consideration several aspects: the price of the product or service, the quality of it, the reputation of the company that i… Read More
Nowadays, the market can be characterized as being saturated. The great competition is a reason why entrepreneurs find it difficult to start their own business and follow their dreams. It ma… Read More
There is a saying which tells us that “Old habits die hard” and emphasizes the idea that change is one of the hardest actions we need to do. The business world is continuously ch… Read More
Choosing a business software can bring you several benefits. It can help you make processes more efficient, which means that your tasks will be performed faster and at a higher quality. All… Read More
His name is Luke. He has a small software development business, which he runs for almost 3 years. He is interested in business growth strategies, marketing and the latest technologies. This… Read More
If we were to look at the definition of a copywriter, we would find out that he or she is a person that deals with writing copy for advertisements and publicity materials. Basically, all the… Read More
Do you know those brands that are on all people’s lips when they speak about particular products? They have managed to build strong business images and increase their brand awareness… Read More
When you say customer service, you think about clients calling or mailing you questions about how to use a particular feature of your software product, how to place an order or how to f… Read More
The first thing that you think of when you create a product is the people who will be using it. You would like to think that everyone will enjoy the benefits of having your product and that… Read More
In a market dominated by competition, the growth and success of a software business depends on their customers. This refers to how satisfied they are with the software products and services… Read More
Customer retention is on the lips of many small software business owners. It represents a key factor that determines the growth of a business and its further success. It refers to managing t… Read More
Lean Startup is everywhere. The concept has become the norm in the software startup world, and we, as business owners – product people – can only benefit from it. From the start… Read More
Young entrepreneurs throw themselves in the unknown when they start their first business. All the actions and decisions that they make can be compared with walking in the jungle. You do not… Read More
What is more important for your software business: to come up with a new product or to create a better version of a product that already exists? The answer stands in your business values and… Read More
Have you ever thought that customer support might damage your business’ growth? It might sound like a paradox, but customer support has certain drawbacks that can hold back your b… Read More
Have you ever thought that a part of your company’s success stands in the process of your software release?
Your product is important and defines the image of your business, but the pr… Read More
If you are a one man business or a very small team of software developers, prioritizing the development of your product features should be as important as the features you consider to implem… Read More
I know it is a strong promise, but what would it be like if you grew your software business profits by 30% without working more or charging more?
The software business has its challenges. Pe… Read More