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Bpo Journal Blog
Online journal that analyzes and provides insights on key issues in BPO. In particular, I host the findings of my ongoing research on BPO. I update content more than once a week.
2016-03-19 18:53
Here's a look at the financial value of another outsourcing deal off the list published by HRO Today - a $4 billion / 7-year utility based deal between American Express (AXP) and IBM inked i… Read More
2016-03-19 18:53
In early 2003, HRO Today reported on the top 24 IT outsourcing transactions implemented over the past 15 years. These transactions amounted to over $100 bn in outsourced services. For my thi… Read More
2007-10-18 05:04
The second example of the financial value created by outsourcing is presented in the context of Best Buy, Inc. In late January 2004, the company signed a seven-year outsourcing agreement wit… Read More
2007-10-11 02:18
I had earlier blogged about introducing a series of posts that compare the overall financial value of companies that have outsourced a critical business process or function with similar firm… Read More
2007-10-08 04:29
The writing's back. Not counting the climb of the rupee from 40.85 to 39.49 to the dollar and India's triumph in a hip and swift version of cricket, it was a fairly uneventful summer. Wrote… Read More
2007-09-26 03:09
I believe BPO Journal has a life of its own and after two work filled years in a row, it's only fair that she take a break.Somewhere, a Swedish man is saying "You are crazy. This blog has no… Read More
2007-05-08 21:56
BPO Journal is a little more than two years old now.Given the inherent problems with statistics, I am sure you'll be happy to take my word that it's been a good run. To the regulars and oft… Read More
2007-05-08 18:12
"Strong partners have the knowledge to measure promise against reality, the flexibility to seize opportunity, and the experience to deliver certainty"So reads Tata Consultancy Services' (TCS… Read More

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