2016-03-19 18:53
It might well be defined by the chance to work hard at work worth doing. In my world, this is also known as a tenured faculty position in a business school of choice. I will be busy the next… Read More
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Bpo Journal Blog
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Online journal that analyzes and provides insights on key issues in BPO. In particular, I host the findings of my ongoing research on BPO. I update content more than once a week.
2016-03-19 18:53
FT's new Podcast Player page is up Read More
2016-03-19 18:53
Here's a look at the financial value of another outsourcing deal off the list published by HRO Today - a $4 billion / 7-year utility based deal between American Express (AXP) and IBM inked i… Read More
2016-03-19 18:53
In early 2003, HRO Today reported on the top 24 IT outsourcing transactions implemented over the past 15 years. These transactions amounted to over $100 bn in outsourced services. For my thi… Read More
2007-10-18 05:04
The second example of the financial value created by outsourcing is presented in the context of Best Buy, Inc. In late January 2004, the company signed a seven-year outsourcing agreement wit… Read More
2007-10-11 02:18
I had earlier blogged about introducing a series of posts that compare the overall financial value of companies that have outsourced a critical business process or function with similar firm… Read More
2007-10-08 04:29
The writing's back. Not counting the climb of the rupee from 40.85 to 39.49 to the dollar and India's triumph in a hip and swift version of cricket, it was a fairly uneventful summer. Wrote… Read More
2007-09-26 03:09
I believe BPO Journal has a life of its own and after two work filled years in a row, it's only fair that she take a break.Somewhere, a Swedish man is saying "You are crazy. This blog has no… Read More
2007-05-08 21:56
BPO Journal is a little more than two years old now.Given the inherent problems with statistics, I am sure you'll be happy to take my word that it's been a good run. To the regulars and oft… Read More
2007-05-08 18:12
"Strong partners have the knowledge to measure promise against reality, the flexibility to seize opportunity, and the experience to deliver certainty"So reads Tata Consultancy Services' (TCS… Read More
2007-05-04 19:24
The Employment Trends survey predicts (and India Today reports) that the organized sector in India will expand by 5.34% resulting in approximately 1.5 million domestic jobs. Added to the fou… Read More
2007-04-30 19:04
The International Association of Outsourcing Professionals (IAOP) has announced its list of the best outsourcing service providers for 2007. The top ten service providers include four Indian… Read More
2007-04-20 05:14
The recent TPI outsourcing index suggests a significant slowdown in the number and total contract value (TCV) of BPO contracts inked in the first quarter of 2007. Tekrati reports:The downtu… Read More
2007-04-13 05:17
Looks like I'll have to deliver on my promise of analyzing the financial value of outsourcing sooner than I expected.Citigroup announced Wednesday its plans to create a more streamlined orga… Read More
2007-04-13 05:11
Sometime early next month, I plan to start a series of posts where I'll compare the overall financial value of companies that have outsourced a critical business process or function with a s… Read More
2007-04-06 05:40
Inspired by the success of the Chinese LaCrosse, General Motors has stated that the Chinese design team for the company will design the next Buick LaCrosse, due at the end of the decade, for… Read More
2007-04-02 18:07
"Don't ever take sides with anyone against the family again. Ever."Michael Corleone to FredoLast week, I was chatting with a friend of mine, who recently relocated to India as the human reso… Read More
2007-04-02 17:22
An article in FastCompany provides examples of companies outsourcing brand invention and management - a truly core organizational function - to keep up with changing customer needs and prefe… Read More
2007-03-15 06:02
The Indian sensex dove 453 points today. All stock markets are volatile but some are more volatile than others Read More
2007-03-15 05:49
The Indian stock market was hit particularly hard in the recent Asian stock market slam. The benchmark Sensex tumbled over 471 points on the Bombay Stock Exchange on Monday, a fall of over 3… Read More
2007-03-15 04:13
Are you serious about your bullshit? Read More
2007-03-14 05:44
Gartner's hype cycle is a graphical representation of the maturity, adoption and business application of specific technologies. It depicts how and when technologies move beyond the hype, off… Read More
2007-03-06 05:53
This report by the Boston Consulting Group suggests that offshoring hitherto considered a cost saving tool for transaction intensive business processes, is fast evolving into a powerful orga… Read More
2007-03-06 00:49
Last April, I blogged about how Boeing (NYSE:BA), for the first time, was outsourcing more than half the structure of its 787, pieces of which were being manufactured in six different countr… Read More
2007-03-05 01:51
The benefits of technological advances and globalization have not yet touched the lives of many of India's people. A quarter of the population still lives below the poverty line and the Inte… Read More
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