Company Name: HCL Technologies Limited
Job Role: Analyst
Educational Qualification: Any Graduate
Experience: 0-3 years
Job Location: chennai and hyderabad
Skills: Good communication skills
Job Description:
Customer Support Executive:
- Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
- Should be Flexible to take inbound calls when requested
- Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
- Analyzing trends and reporting of suspected outages to management
- Publish chat reports and analyze productivity trends within tech support chat operations
- Identify and recommend operational and technological tools to improve efficiency
- Establish and maintain effective work procedures
- Review and ensure processes are in compliance with internal policies and external regulations.
- Respond to escalated issues regarding performance and quality.
- Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
- Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries
- Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts
- Management of Web Chat and Email queries form stores and Quad play customers in OOH
- Maintain a high level of quality and professional service to all contacts in both written and chat environment
- High level of written English and also Com skills.
- Applicants need to be proficient at typing, with an above average words per minute typing speed
- Relevant Experience only would be considered.
Mandatory Documents:
- Updated Resume Copy
- Any Government Issued Identity card
- Passport Size Photographs.
Date of Walk-in: Feb 12, 2016
Time of Walk-in: 10:00 AM to 2:00 PM
Walk-in Address:
Ellenki College of Engineering and Technology ,
Near BHEL, Patelguda,
Patancheru,Hyderabad-502319
India.
