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HCL Technologies Limited Walk-in Drive for Freshers

Company Name: HCL Technologies Limited

Job Role: Analyst

Educational Qualification: Any Graduate

Experience: 0-3 years

Job Location: chennai and hyderabad

Skills: Good communication skills

Job Description:
Customer Support Executive:
  • Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
  • Should be Flexible to take inbound calls when requested
  • Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
  • Analyzing trends and reporting of suspected outages to management
  • Publish chat reports and analyze productivity trends within tech support chat operations
  • Identify and recommend operational and technological tools to improve efficiency
  • Establish and maintain effective work procedures
  • Review and ensure processes are in compliance with internal policies and external regulations.
  • Respond to escalated issues regarding performance and quality.
  • Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
For DSG Specific:
  • Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries
  • Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts
  • Management of Web Chat and Email queries form stores and Quad play customers in OOH
  • Maintain a high level of quality and professional service to all contacts in both written and chat environment
Skills Required:
  • High level of written English and also Com skills.
  • Applicants need to be proficient at typing, with an above average words per minute typing speed
  • Relevant Experience only would be considered.
Selection Process: 3 round of interview
Mandatory Documents:
  • Updated Resume Copy
  • Any Government Issued Identity card
  • Passport Size Photographs.
Apply Mode: Walkin

Date of Walk-in: Feb 12, 2016

Time of Walk-in: 10:00 AM to 2:00 PM

Walk-in Address: 

Ellenki College of Engineering and Technology ,
Near BHEL, Patelguda,

This post first appeared on Jobs Platform, please read the originial post: here

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HCL Technologies Limited Walk-in Drive for Freshers


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