Communication with customers is very important for every business venture. An effective medium of communication for small and medium enterprises (SMEs) is a digital private branch exchange (PBX), or popularly known as Hosted Pbx. It is used by a company to route calls and also handles VoIP (Voice over Internet Protocol) calls.
Set-up Hosted PBX on top of Existing Telephone System
I. Retain your existing landline
You have the option of continuing with your Existing Telephone Lines. You can forward the calls from the Hosted PBX to the existing telephone lines. For example if someone calls the PR department, the PBX service may simultaneously dial the desk number of every executive of the department.
II. Get calls on mobile phone
Some employees (especially sales person) spend most of the time on field work. They may prefer to receive important calls on their mobile phones. Hosted Pbx System may forward all the calls on their mobile number. Many PBX services may allow users to send a voicemail to the caller or transfer the call to an extension number.
III. Use VoIP
Leading Hosted PBX services also provided an additional VoIP service to their users. This is the latest PBX telephony trend that eliminates the need of a telephone connection and local telephone carrier to receive or make calls. This service depends on the internet connection and a computer program, which simulate a business telephone on your computer system, and enable you to make or receive calls.
IV. Use smartphone apps
Some iPhone or Android apps may enable you to integrate your smartphones with the hosted PBX system. It means there is no need to forward calls on your mobile phone number your smartphone will inherently receive and make calls just like your desk phone. For example, the smartphone if integrated with the hosted PBX displays your company’s caller ID while you make outgoing calls, rather than your personal caller ID.