2021-06-10 05:54
The business sector in the USA has faced an unprecedented challenge in the last two years due to the ongoing pandemic. Many industries have gone into business continuity mode, and many have… Read More
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Fusion Bpo Services | Blog
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Fusion BPO services is right up there with the best Call Center service providers. We are the first among equals when it comes to the business outsourcing sector.
2021-05-20 09:36
Before you get into the details of lead generation or start looking for ways to generate leads or form strategies for the same, the first step is to ask six questions – Who? What? Wher… Read More
2021-05-03 10:09
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2021-03-02 08:57
Businesses and organizations engage with business process outsourcing to fill in a crucial segment on their teams. BPO teams play an important role in their operations, mainly serving as an… Read More
2021-02-25 12:32
The COVID-19 pandemic has exposed weaknesses in the traditional BPO model globally. With lockdowns and disrupted business operations, organizations have also explored the possibilities of lo… Read More
2021-02-18 10:54
Fusion is pleased to announce that it has won the prestigious Business Leader of The Year 2021 award by World Leadership Congress and Award. We have won the ‘Quality Excellence Award f… Read More
2021-02-18 09:30
The business Process Outsourcing industry has rapidly developed, evolved, and embraced the latest technology. With the introduction of new economic policies, emerging technology and advanced… Read More
2021-02-08 11:13
Before success, businesses have to accept that they can’t do it all. An entrepreneur or a CEO probably loses peace of mind trying to make the company more successful. Irrespective of t… Read More
2021-01-25 05:41
Nowadays, most people interchange Business Processing Outsourcing (BPO) and call center services. However, that is not the case. Those two may be connected, but are respectfully different fr… Read More
2021-01-21 13:28
Every business has financing and accounting functions that should be handled with caution. Sometimes it becomes a burdening task to streamline financial procedures while maintaining complian… Read More
2021-01-14 12:47
With the increase in cashless payments, internet dependency, and global expansion, the BFSI sector has transformed to cope with the modern-day market where online payment systems like PayPal… Read More
2021-01-13 08:07
Customer service plays an integral part in growing and sustaining your business. Everyone is familiar with the old saying – “The Customer is Always Right.” Your customers a… Read More
2021-01-05 12:35
While redefining the financial services industry’s possibilities in a post-COVID 19 world, the importance of financial services outsourcing takes center stage. But what makes… Read More
2020-12-30 13:02
Healthcare BPO companies, Healthcare BPO partner, Healthcare outsourcing services, Medical healthcare outsourcing, Call Center Services, BPO services
Irrespective of the industry, an idea… Read More
2020-12-16 07:15
With new technology and digital evolution, many traditional power and energy companies in the U.S.A. have taken steps to reinvent themselves. To stay competitive, it is necessary for Utility… Read More
2020-12-15 07:13
In the field of marketing, evolution is inevitable. It has transformed by leaps and bounds ever since its inception. With developments in digital marketing, the traditional methods are slowl… Read More
2020-12-11 06:02
The BPO sector is a hard trek – there are industry-specific functions, increasing customer demands, 24/7 service level expertise, performance pressure, compliances to meet and the list… Read More
2020-12-09 08:01
For US based businesses looking for American answering solutions, or for overseas clients searching for customer support for their US customers, choosing a US-based BPO company, ready to rep… Read More
2020-12-07 08:42
Business process outsourcing has become a common practice with most companies, whether it is a startup or a Fortune 500 brand, whether it is a financial services provider or an ecommerce com… Read More
2020-12-03 11:26
Regardless of the size of the company, order taking services are crucial for every business type and industry. These services don’t look complex apparently and there are big players li… Read More
2020-11-30 11:20
The medical industry is always bubbling with innovation and new demands. Transformation is happening at a rapid pace, redefining everything from a traditional healthcare system. In order for… Read More
2020-11-24 11:11
While much of 2020 have thrown the travel and hospitality sector into dismay, things have started getting back to normal gradually. Although travel limitations and lockdowns are still impose… Read More
2020-11-23 11:38
Holidays are known for the merriest time of the year, but for a retailer, it is also the busiest. Most retail businesses like to hire telecommunication call centers over the holiday season… Read More
2020-11-18 08:38
It won’t be an overstatement to say that most healthcare companies and pharmaceutical firms are still not out-and-out customer-driven. With an increasing demand for customer-centric he… Read More
2020-11-13 13:38
Fusion has added another feather to its hat with the acquisition of Finaccess BPO, a Morocco-based call center services solution provider and its French subsidiaries on November 9, 2020. It… Read More
2020-11-13 11:00
Turning lemons into lemonade is something a BPO company has mastered at. So, whenever there is a crisis, a call center has helped its partners and clients stay afloat with an effective crisi… Read More
2020-11-09 09:03
It might be a widespread cliché for a BPO company to “try the old-school way”, but there is nothing less-simple about how businesses will interact with customers… Read More
2020-11-05 08:35
Customer service is one of the key factors in customer retention and earning customer loyalty. While businesses today realize it, not all of them have the time or resources to focus on their… Read More
2020-10-30 18:39
Customer experience is the latest buzzword of modern businesses. CX is known to boost customer satisfaction, customer loyalty and improve the bottom line. However, the current year, 20… Read More
2020-10-26 18:18
Customer experience is the buzzword of the modern business world. No business can succeed without meeting customer expectations and delivering an excellent customer experience at different t… Read More
2020-10-13 22:55
With the pandemic at large, the world as we know it has come to a halt. The business world is forced to operate with limited resources, and its effect is showing in many of its operations. C… Read More
2020-10-05 10:14
Today’s e-commerce industry is struggling to meet the ever-changing needs and service expectations of the customers, especially during the holidays. Hiring one of the top-notch BPO cal… Read More
2020-09-28 17:31
The travel and hospitality industry is among the worst victims of the recent pandemic that has brought the world to a standstill with international travel bans, lockdown situations, and stay… Read More
2020-09-22 12:54
Today customer experience is considered a key brand differentiator. Customer experience can make or break a purchasing decision and is a major contributor to customer retention and customer… Read More
2020-09-10 14:24
High-quality call center training is essential for a contact center’s success, especially in the present work at home situation. It ensures that a call center can deliver quality custo… Read More
2020-08-24 19:04
As the COVID-19 pandemic situation continues, industries are trying hard to respond to the new challenges and adapt to the new situation. The contact center industry, too, is not an exceptio… Read More
2020-07-27 07:14
In this customer-focused economy, everything is evolving fast – from customer expectation and customer communication to business outlook and contact centers. Gone are the days when cal… Read More
2020-07-13 20:20
Every challenge is an opportunity in disguise. Similarly, the Covid-19 situation, too, has given us some important lessons that will stay with us for a long time. With the pandemic around, c… Read More
2020-07-02 12:17
Fusion BPO Services is pleased to announce that its proprietary workforce management software has won the prestigious “The Most Impactful System Award” by Global Workforce Manage… Read More
2020-06-30 12:54
Customers today want fast and easy service on a 24/7 basis on their preferred channel. Making customers switch between different channel, slows down the process, causes disconnected conversa… Read More
2020-06-15 18:16
The COVID-19 pandemic has made the business world face several never-before challenges. With disease, lockdowns, and stay-at-home regulations, companies have to work with a minimal workforce… Read More
2020-05-26 13:42
Vital Recovery Services, LLC., a Fusion BPO Group Company, has won the Fast 100 Asian American Business Awards 2020 by US Pan Asian American Chamber of Commerce Education Foundation (USPAACC… Read More
2020-05-11 09:40
Fusion BPO is proud to announce that that Fusion BPO Services’ San Salvador center, El Salvador, has successfully achieved Report on Compliance from 3rd party auditor against The Healt… Read More
2020-04-15 15:22
Unlike most other call center services provider, Fusion has responded to the current COVID-19 crisis with utmost promptness and transitioned almost 75% of its predominantly brick and mortar… Read More
2020-04-01 11:34
With the unprecedented COVID-19 situation looming, the business world needs to change its outlook faster the ever. With both daily business operations and employee health at stake, businesse… Read More
2020-03-25 06:49
For more than two decades Fusion’s Work at Home solution has helped many clients achieve their business goals with superior customer experiences and productivity. However, the unpreced… Read More
2020-03-18 06:19
Today online shopping has given the e-commerce industry the
desired boost by bringing everything at the fingertips of all users. However,
managing an online portal is not easy; you need to p… Read More
2020-02-25 08:42
In this age, when most companies are baffled-by the
ever-changing customer needs and expectations, it not much to want to settle
the question once and for all – what do your customers… Read More
2020-02-11 11:10
With your customer behavior and customer expectations
changing every day, your customer service must get a makeover too. As we enter
a new decade, we must take a look back at the ways custom… Read More
2019-11-26 09:15
In this connected world, call centers are turning into
experience centers where customer experience of different brands are shaped.
Contact centers today are responsible for customer support… Read More
2019-11-14 10:23
For centuries retailers are aiming to create effortless and
innovative experiences for its customers. Even today, online-only and
subscription-based retailers are trying to find different wa… Read More
2019-10-25 16:20
In the present age, the quality of your customer service may
become the deciding factor about the future of your business. Customers today
have high expectations from brands, and most succes… Read More
2019-10-22 19:01
With customer experience being one of the
most critical differentiators in modern business, more and more
organizations are paying more attention to improving customer experience a… Read More
2019-10-17 14:22
In the present age, customer centricity has become an
essential part of the business. Companies can no longer ignore
customer-centricity as just a buzzword. Today it is linked to long term
m… Read More
2019-10-01 18:06
At present, every customer expects to get answers to their
questions promptly and efficiently across all industries. Why should the
healthcare industry be any different?
To meet the ever… Read More
2019-09-27 15:18
With the holidays around the corner, companies are getting
ready for their busiest time of the year. While you are taking stocks of your
wares and preparing for the most profitable time of t… Read More
2019-09-10 12:05
Vital Recovery Services (“VRS”) has acquired the clients of Nations Recovery Center (“NRC”). VRS is a nationally licensed third-party collection agency that was foun… Read More
2019-09-06 15:28
The utility industry is facing its biggest challenges. They are already ridden with issues like changing economics, new competitors and aggregators entering the market, and declining loads… Read More
2019-08-29 18:41
Debt collection calls are often the last interaction you can
have with your clients. Therefore, these calls can have a significant
impact on customer experience and customer retention e… Read More
2019-08-21 17:05
Live chat support is
becoming an integral part of every business with an online presence. This
communication channel has quickly gained momentum, especially among the millennials
and t… Read More
2019-08-16 16:49
The non-profit sector often does better when they have more
hands on the deck, in terms of volunteers, donors, and even campaigners that
run the donation drive. However, most non-profits, es… Read More
2019-08-09 16:43
With less
than four months available before the biggest days of the retail industry i.e.,
Black Friday and Cyber Monday, retail and e-commerce businesses must gear up to
deliver not just pro… Read More
2019-07-31 16:35
Customer service in non-profits? – It sounds like an
oxymoron, right? After all, customer service a term used in the for-profit
sector where the main party to please is the customers… Read More
2019-07-25 14:35
While a typical call center handles a wide variety of
customer interaction through a variety ofchannels, its ultimate goal is
to retain the customer by providing quick call resolution and ou… Read More
2019-07-17 20:10
Healthcare leaders these days recognize that patient
satisfaction has the power to affect the financial health of healthcare
institutes. Therefore, healthcare leaders across the U.S. are try… Read More
2019-07-10 20:34
With customer experience emerging as the next competitive
differentiator, organizations are giving it some serious thought. Has your
business started working on delivering a stellar customer… Read More
2019-07-03 15:51
Fusion BPO Services is proud to announce that Ameridial Inc., a Fusion BPO Group company based in North Canton, Ohio, has added a prestigious security certification to its roster in June 201… Read More
2019-06-20 15:12
Wish there was a way to make your late paying customers pay
up? Sadly, there’s no shortcut for
that. You need to plan hard from the
very beginning. However, with diligent a… Read More
2019-06-11 17:02
Great customer service is the need of the hour. If as an
organization you cannot provide good customer service you are sure to lose
their loyalty at some point in time. Therefore, you need t… Read More
2019-05-31 15:37
Gamification is a fun and growing way that can improve collection call center performance and agent engagement. Gamification has been very effective in improving employee performance and bus… Read More
2019-05-29 17:20
Customer service has gone through a sea of changes in the
recent past. So far, the changes have helped businesses improve the quality of
customer service and deliver state-of-the-art custome… Read More
2019-05-23 16:22
BRIDGE – Building Ripples In a Diversified Global Environment.
11th of May 2019 was history made in Fusion BPO Cebu. It was the very first time that all Leaders fr… Read More
2019-05-22 14:03
The success of your debt collection efforts often depends on the effectiveness of your phone work. While following the Fair Debt Collection Practices Act is an essential part of any debt col… Read More
2019-05-14 18:41
With self-service on the rise, many people believe that the
time is up for live human agents who have been the backbone of call center and
customer service industry. Fusion respectfully begs… Read More
2019-05-09 15:22
In this competitive age, good customer
experience holds the key to customer loyalty.
In order to provide a good experience, businesses must focus on
delivering exceptional customer sup… Read More
2019-05-02 15:56
You have been told that proactive chat is a great way to up the customer satisfaction level. However, proactive chats too can ruin otherwise good customer experience.
Here’s an exam… Read More
2019-04-30 16:12
Chatbots have been on the rise since a couple of years and
have already gained popularity. Chatbots can help businesses interact with
their customers and prospects in a new way using messagi… Read More
2019-04-25 17:00
Fusion BPO Services is the proud winner of the prestigious Golden Globe Tigers Awards 2019 (Excellence in Training & Development) for the Best Leadership Development Program for Top Mana… Read More
2019-04-23 15:08
Customer experience is the need of the hour. Great customer experience can make your customers happy and happy customers result in more business. That is why more and more businesses t… Read More
2019-04-19 16:58
A lack of customer complaint is not always the best news for
a business. In fact, customer complaint
is good for business. It provides
businesses with an insight about what they… Read More
2019-04-16 21:21
While customer survey is a useful way to gather a large volume of data in a very short span of time, creating a useful customer survey is not an easy task. Companies must be careful while cr… Read More
2019-04-12 18:32
With customers today exposed the gold standard of customer service, great customer experience has become the need of the hour for businesses. You need to deliver nothing short of 5-star cust… Read More
2019-04-11 16:59
While voice remains the number one channel for interaction
between business and its customers, the new age customers today are more
inclined to solve the basic customer service issues by the… Read More
2019-04-02 14:00
Businesses talk about quality customer experience. But are they really practicing what they preach? Let us look at the data:
According to Forrester’s 2016 U.S. Customer Experience (… Read More
2019-03-29 14:36
Customers today are exposed to the gold standard of customer service and hence expect nothing but the best experience from a business. Therefore, providing outstanding customer service round… Read More
2019-03-27 19:10
While we read a lot about how to provide quality
customer experience to the millennials through business interactions,
little has been said about improving customer experience of the elderly… Read More
2019-03-21 15:08
Are you looking for a Virtual Assistant? As you start getting busier, you require some
help in putting your things in order. In such a case a virtual assistant will
be the best aid at… Read More
2019-03-15 13:49
Social customer service is an important tool to build
customer experience, drive loyalty, enhance brand reputation and lower
operational expenses by reducing the volume of customer service c… Read More
2019-03-08 19:00
Even when people know what they are looking for while
shopping, they still may need some assistance for locating them in a
store. And it is not only brick and
mortar store we are talki… Read More
2019-02-27 18:28
The hospitality industry has performed very well in the past
few years and it is expected to have robust growth in this financial period as
well. Thanks to increasing income levels
in… Read More
2019-02-22 18:08
Gone are the days when voice calls were the only mode of
communication with a company, and customers had to wait a long time to speak to
a customer service agent. Today, we not
only ha… Read More
2019-02-14 16:40
In recent years, the airlines industry has faced major
challenges like rising fuel cost, changes in environmental regulations, and an
ever-rising customer expectation. To cope with them, mos… Read More
2019-02-08 14:24
You have all heard about Powerpuff Girls and how they are made of sugar & spice and all things nice and an accidental dose of chemical X. Without that chemical X or X factor, they would… Read More
2019-02-01 16:32
Gone are the days when retail businesses were purely
brick-and-mortar. Thanks to new technology, the rise of internet and the
changes in the spending habits of its consumers, retail industry… Read More
2019-01-29 22:59
In today’s highly
competitive customer service industry, customers are more demanding and
powerful than before. They are also more knowledgeable and tech-savvy than
ever. Therefo… Read More
2019-01-25 10:18
Last year we have seen social media emerge as one of the most prominent customer service channels. Consumers today are more prone to use social media to communicate their questions, complime… Read More
2019-01-22 16:12
First contact resolution (FCR) is a critical key performance indicator (KPI) in measuring both the quality of the customer experience as well as the efficiency of a contact center. According… Read More
2019-01-16 16:01
DRAPER, Utah – Jan. 16, 2019: Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. – a US-based a… Read More
2019-01-15 18:41
A well-managed and efficient call center can be a big help
in making the business get more customers and retain the existing ones. They
are directly responsible for maintaining the company&r&hell…Read More
2018-12-31 14:30
As we say goodbye to 2018, it is time for a little self-reflection – looking back at our achievements and aiming high for the next year. The year 2018 has been a great year for Fusion… Read More
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