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How to effectively deal with unhappy clients

This is a guest post from Jamie Costello, an aspiring business/legal writer. Regardless of the nature of your business and your excellent 5-star ratings, somewhere along the line you’re bound to encounter at least one Unhappy client. However, the majority of the time it’s not what made them unhappy in the first place that matters, but it’s how you aim to resolve it that can be key. It’s understanding the best way to react that can inevitably help you to keep your reputation and pride. Here are a few tips that can help you to manage your clients effectively if they’re unhappy. Deal With The Client In Person Make the effort to meet your client in person so you can have an engaging and emotional conversation about the matter, face-to-face. Or, at least have a phone call about it. Hiding behind a piece of paper makes you look guilty already or a fear that you prefer not to have the conversation, so putting something in writing should be steered well away from. Having a face-to-face or phone call will help you to show empathy and concern which would be difficult through a letter. Understand What The Clients’ Concerns Are Keep your …

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How to effectively deal with unhappy clients

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