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Customer Experience Optimization Blog
Keeping Your Brand Promise -- ClearAction
2014-06-06 18:30
ClearAction is committed to helping customers love your company. “Enabling” is better than “enticing” because it’s long-lasting. Customer experience optimizati… Read More
2014-03-22 22:08
Strategy for customer experience management is lacking for most organizations, according to numerous studies, and lack of strategy is a cited widely by customer experience (CX) practitioners… Read More
2013-12-09 03:16
Do we manage customer experience strategy like playing Jenga? (Jenga is the game with a stack of blocks where players take turns to remove one and balance it on top.) The game is supposed t… Read More
2013-08-01 02:21
In all my years of meeting about customer responsibilities, I have never once been in the same room both with those who actually lead the move to customer centricity and with the people that… Read More

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