2023-02-10 04:11
In today’s digital age, e-commerce has become a prominent part of our lives. With the rise of online shopping, customers have become increasingly aware of the importance of good custom… Read More
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How To Achieve Customer Delight With No Extra Effort Blog
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The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was coined.
No one really knew or cared about job satisfaction a decade or so ago. But as soon as we discovered that such a thing existed, we also realized that many employees rated job satisfaction higher than salary.
That was an eye opener for many…
Customer delight could be more important than the profits you’re making. It’s natural for businesses to focus on their bottom line and many do. However, it’s ones who focus on their customers that are the long-term winners.
2022-05-16 06:18
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better. When business strategies require… Read More
2022-05-14 05:56
The idea of utilising information about your customers to make them feel understood, special and motivated, is not new. Most consumers are aware that companies collect, assess, sort and use… Read More
2022-04-25 05:04
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your comp… Read More
2022-04-19 06:42
Want to get your customers hooked onto your brand? It’s easy – just reward them! But is it really that simple to lock in customer loyalty and ensure that it lasts? An… Read More
2022-04-13 08:30
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’… Read More
2022-04-09 04:56
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social platforms and social messaging apps. This is applicable to bot… Read More
2022-04-05 04:53
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses. Though the emotion-driven innovation trend began… Read More
2022-02-24 08:07
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further informati… Read More
2022-02-07 08:07
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture! Which is… Read More
2022-01-27 06:14
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s likeliness in recommend… Read More
2022-01-14 05:30
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be new to you. Either… Read More
2022-01-05 06:51
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and though th… Read More
2021-12-30 06:06
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally… Read More
2021-12-22 09:12
When India’s most trusted and reliable shipping aggregator, Shyplite, partners with Syrow, a leading customer service outsourcing company in India, it’s great news for all e-comm… Read More
2021-12-20 11:53
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and utilising communication strategies to mo… Read More
2021-12-15 08:38
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes alo… Read More
2021-12-08 08:14
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors. In case of instant responses to their quick queries, the numbe… Read More
2021-12-07 05:23
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR function, separate from running the actual business, correct… Read More
2021-12-04 05:19
If we view the shipping industry for what it is, then we realise that it revolves around serving the end consumer, in the most efficient way. This makes it a formidable sector in the service… Read More
2021-11-30 07:58
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts can run out of exciting and positive ways… Read More
2021-11-27 06:54
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us that securing a sale is a short term benefit while customer su… Read More
2021-11-25 07:19
Two innovative After Sales and Customer Support players, namely 247around and Syrow, are collaborating on their services. 247around are experts in the home appliance post purchase sector and… Read More
2021-11-24 04:11
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not onl… Read More
2021-10-27 14:41
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands of employees. In t… Read More
2021-10-21 12:00
Organizational success doesn’t happen by fluke. The most successful businesses are those that focus on their customers and look for ways to stay ahead of their competitors in a dynamic… Read More
2021-10-13 14:03
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the custome… Read More
2021-10-06 13:44
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotio… Read More
2021-09-29 13:40
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud, such contact centers have plenty of advantages over… Read More
2021-09-22 13:13
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s biggest e-retailer Amazon. Instead of charging the custom… Read More
2021-09-15 14:18
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the suitable res… Read More
2021-09-08 14:44
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-ca… Read More
2021-09-01 13:00
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization bel… Read More
2021-08-26 08:15
Syrow has recently joined hands with Cashfree, the next generation payment solution company, via a seamless API integration. This strategic move is designed to benefit Syrow’s and Cash… Read More
2021-08-25 12:30
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers… Read More
2021-08-18 13:41
Is Your Organization Empathetic to Customers? Every successful Indian call center knows that great customer experiences can garner customer loyalty, improve retention, and result in sustaina… Read More
2021-08-11 13:41
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense passion and pride. They give direction to the… Read More
2021-08-05 14:17
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still someth… Read More
2021-07-28 05:00
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your brand o… Read More
2021-07-22 15:52
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the boo… Read More
2021-07-14 13:53
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great custome… Read More
2021-07-07 14:02
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your… Read More
2021-07-01 19:28
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to rely on product quality as the key differentiator till now… Read More
2021-06-22 10:31
As your business competes for the most valuable space called the customer’s mind, you want to make sure you’re not leaving out anything. This is why you wish to deliver omnichann… Read More
2021-06-20 06:19
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and compe… Read More
2021-06-16 12:50
In the strongly competitive world today, your business works hard to survive and grow. And keeping your customers happy is unarguably the most important factor responsible for the growth of… Read More
2021-06-11 13:39
It’s the age of Digital Transformation and businesses across industry, are upping their game to stay relevant and effective. Financial entities such as banks and loan providers are fac… Read More
2021-06-03 08:06
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some of the top hotel chains to shut shop. Cities most affected include Bengaluru, Mumbai an… Read More
2021-05-25 08:41
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in this trend. This has resulted in Real Estate Developers ut… Read More
2021-05-16 08:22
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead of competition. Factors such as digitization, car hiring apps a… Read More
2021-05-12 13:12
It has been noticed that optimum CX takes more than merely setting up a sound sales or customer service outsource team. The idea of excellent Customer Experience Management should be ap… Read More
2021-05-03 06:39
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better than social media. A brand’s voice, values… Read More
2021-04-28 12:20
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the… Read More
2021-04-25 08:41
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful ventu… Read More
2021-04-21 08:30
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the inter… Read More
2021-03-20 05:48
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impe… Read More
2021-03-11 06:59
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result… Read More
2021-02-20 07:59
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But the same hold… Read More
2021-02-12 04:39
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to… Read More
2021-02-05 09:39
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential items and h… Read More
2021-01-29 06:07
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world… Read More
2021-01-23 05:01
The connection between Customer Acquisition and Customer Experience is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier bel… Read More
2021-01-15 08:29
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mecha… Read More
2021-01-08 07:55
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know… Read More
2020-12-28 12:19
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent… Read More
2020-12-19 12:10
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign, missing out Customer Experience tools, will lead to an incomplete s… Read More
2020-12-17 06:38
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, em… Read More
2020-12-10 05:09
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, docume… Read More
2020-12-06 07:03
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversati… Read More
2020-11-30 06:51
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in mul… Read More
2020-11-16 12:14
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is on and losing customers during this time, could cost you more than… Read More
2020-11-11 11:59
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created to even deliver t… Read More
2020-11-07 12:48
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service… Read More
2020-11-05 07:29
Currently, top companies offering the best customer value dominate that space purely due to their innovative use of technology. Customer value can be described as ‘benefits’ offe… Read More
2020-10-28 07:38
Live chat is a simple idea that has grown to play a vital role in today’s customer support sector. Live Chat Tools enable friendly and conversational pop ups on websites, to assist cus… Read More
2020-10-16 06:01
Employee Skill Development and Training is considered to be an investment in your best company resources – people. Neglected areas of employee training and engagement have known to lea… Read More
2020-10-14 12:14
Passion is an often misunderstood word. Due to its loose, somewhat vague labels, passion has been viewed to be the reason for much downfall and disappointment. This can only be overcome by u… Read More
2020-10-11 07:35
Technology plays an undeniable role in our lives. A disruptive technology, is one that breaks down old patterns and begins a completely new cycle of working, living or socializing. Some top… Read More
2020-10-08 08:16
Pricing decisions or pricing policies are decided based on numerous external factors. One of the primary external factors to influence pricing policies is demand. In the wake of the corona v… Read More
2020-10-03 13:38
Your online conversion rate simply refers to how well your website turns visitors into customers. A high conversion rate is a vital quality that every website should have. It draws in potent… Read More
2020-09-26 10:35
If there was ever a positive time for online buying, then this is it! A smooth online customer buying experience is the key to a successful brand and company. A major element of the customer… Read More
2020-09-23 06:32
The entire planet is waking up to environmental realities. Industrial wastes and pollution, depleting natural resources, diminishing fuel and energy sources have led to many eco-friendly bus… Read More
2020-09-19 08:02
Let’s begin on a delightfully promising note – The Indian Retail sector is one of the fastest developing and advancing markets in the world. Even with a pandemic in our midst, th… Read More
2020-09-14 08:46
There are many ways to promote your business online and offline. But the more profitable avenues today, involve digital methods, that create greater online awareness in less time and mo… Read More
2020-09-10 12:08
Online content refers to the words, images and videos that you create and share on the internet, mostly for marketing. Since 90% of marketing efforts have now gone digital, onlin… Read More
2020-09-08 12:35
There has been a surge of companies hiring remote employees in recent times. The lockdown situation forced a large percentage of workers to stay at home while businesses needed to continue r… Read More
2020-09-03 08:38
The Indian Healthcare Industry has been doing pretty well over the past few years. Even prior to the COVID-19 pandemic, areas such as medical devices, medical equipment, health insuranc… Read More
2020-08-26 13:10
The Indian supply chain management sector was predicted to soar in 2020. With technological innovations such Blockchain and Machine Learning, supply chain was slated to be more efficient, re… Read More
2020-08-21 08:08
Marketing for your Startup enterprise has never been easier! The Digital Marketing route is much more reliable, economical and efficient than any traditional mode. And with social media plat… Read More
2020-08-16 07:29
It’s a common occurrence for companies to sell their products and services via the multiple online marketplaces available today. They offer the freedom of easy distribution and payment… Read More
2020-08-12 09:42
It’s been approximately four and a half months since the global Covid-19 pandemic hit our lives. Businesses – small, mid and large have been impacted. We have witnessed some expe… Read More
2020-08-10 07:05
Targeting or focusing on those customers who are ready to purchase your product or service makes good business sense. It stops you from wasting time, effort and money in playing for an entir… Read More
2020-08-04 12:51
GenZ workers are the ones who were born between 1995 and 2015. Today, there are between 5 and 25 years of age. They form the new brigade of current and future professionals that companies ne… Read More
2020-07-31 06:22
Companies utilizing the SaaS model are increasing day by day. It’s a platform that suits business and customers alike, creating a seamless customer experience. Services such as Dropbox… Read More
2020-07-26 06:58
Knowing the mind of investors is half the battle won in gaining sound financial backing. Often, Startup CEO’s are so occupied with setting up their new businesses, that they… Read More
2020-07-23 06:16
If customer is king, market research is like a deep conversation with royalty! The purpose of this talk would be to understand his habits, preferences and thought processes. The idea behind… Read More
2020-07-18 12:34
We need not explain to you the importance of sound marketing strategies in running a successful new business. You’re a Startup enterprise in today’s digital world and you a… Read More
2020-07-15 06:10
Some businesses fail, others work. That’s just how it goes. Though some businessmen would like to attribute success or failure to luck or fate, the facts show another story… If… Read More
2020-07-10 09:38
The global COVID 19 pandemic that is transforming the way we live, earn and socialise, is doing so in small, definitive steps. If we study these steps individually, we will realise that ther… Read More
2020-07-08 07:17
Behind every successful business, is an industrious entrepreneur. An individual with the vision and foresight to establish an enterprise that caters to evolving consumer demands. Whether its… Read More
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