Salt Lake City, Utah Deer Valley RESORT

Please note, this position is located at Deer Valley Resort in Park City, UT.

Seasonal

Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, just 38 miles east of Salt Lake City International Airport, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Deer Valley Resort is home to a staff of over 2,800 wonderful individuals. Our staff consists of locals, transplants, and seasonal workers from all 50 states as well as international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! Find a great job at a resort that's not only one of the best in the world, it feels a lot like home (last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• NEW! $20 per hour minimum starting wage for non-tipped position

• NEW! Financial wellness resources are available to our staff

• NEW! Tuition discount programs at University of Arizona Global Campus (UAGC) and Colorado State University (CSU Global)

• Healthcare options, vision and dental benefits are available for staff members

• 125(k) Cafeteria Plan, 401(k) Savings Plan, and optional life insurance are available

• A complimentary Employee Assistance Program is provided for staff members

• Ski perks include skiing up to seven days per week at Deer Valley Resort during non-holiday periods, friends and family ski discounts, free staff ski lessons and discounted rentals

• Free skiing or riding offered at Alterra Mountain Company-owned resorts (excluding CMH Heli-Skiing)

• Free skiing or riding are offered at select local Utah resorts

• Discounted lift ticket rates are available for staff members at Ikon Pass partner resorts (employee only)

• Subsidized meals at Employee Dining Rooms offered for staff while on shift

• Subsidized housing for seasonal full-time staff

• A variety of discounts are offered to staff members from a wide range of businesses, restaurants, shops and service providers in and around the Park City community

• Uniforms are provided for most positions

PURPOSE OF POSITION: A front office clerk's main objective is to ensure guest, owner and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

SPECIFIC JOB SKILLS:

• Candidates must be at least 21 years of age
• Present a clean DMV record and be able to drive company and owner vehicles in all weather conditions
• Be able to lift, carry and distribute packages and luggage, property-wide, up to 50 lbs.
• Provide excellent customer service with extreme attention to detail and follow through
• Be available to work a variety of shifts, including early mornings, evenings, weekends and holidays. Be available for occasional last minute transportation or other business needs
• Computer literate. Candidate must be willing to learn and able to execute all property management software and systems taught during training. The candidate must be competent with common household audio and visual equipment (routers, modems, cable connectors, etc.)
• Possess excellent written and verbal communication skills
• Ability to handle money
• Must be able to multi-task and prioritize

JOB DUTIES AND RESPONSIBILITIES:

• Liaise with other departments to ensure a spirit of cooperation and partnership
• Perform all duties and responsibilities of the Front Desk, including, but not limited to: delivering firewood, carrying luggage and packages, answering and transferring phone calls, scheduling guest activities, creating guest itineraries, driving company and owner vehicles, inspecting houses and assisting guests and owners with their requests
• Ensure guest, owner and employee satisfaction with a positive attitude, thorough communication and follow through
• Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy
• Be able to gauge the severity of issues and weigh options in a professional manner
• Create and distribute updated schedules of recreational activities, local events, restaurant hours, etc.
• Maintain a clean, organized and well-supplied work space
• Other duties and responsibilities as assigned