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Lansing, MI, USA Sparrow
Job Opportunity Job ID: 18402 Positions Location: Lansing, MI Job Description General Purpose of Job: Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Facilitate the production and delivery of Food and service as it pertains to the Room Service program at Sparrow's main campus, as well as the St. Lawrence Campus.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Assume leadership role in the absence of the Room Service Manager
  • Take ownership of all aspects of Room Service, including scheduling, staffing, food production (in conjunction with chefs), customer service, financial performance, safety and sanitation.
  • Facilitate and direct daily department activity
  • Demonstrate and encourage exceptional internal and external customer service through all phases of Room Service.
  • Maintain adequate staffing levels for Room Service Staff (dish room, meal servers), Specialists, Room Service Cooks (in conjunction with the Executive Chef), including hiring, training, scheduling, evaluation and discipline.
  • Use evidence based best practices to influence the continuous improvement of the Room Service Program
  • Monitor performance of all Room Service Related Caregivers, providing education and coaching as required
  • Assist dietetic interns through the room service portion of their program requirements
  • Coordinate with Room Service Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistent high-quality service throughout the department.
  • Utilize a proactive approach to leadership and communication
  • Provide constructive feedback to associates
  • Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values
  • Maintain safety and sanitation standards
  • Initiate and oversee equipment repairs
Job Requirements General Requirements Current Serv-safe certification Work Experience Five years food service experience with demonstrated progressive responsibility, including high volume food management and production, Catering/Banquet and Line Cooking Experience Preferred: Prior management experience Restaurant or Line Cooking experience Recipe development and costing Education Associate's Degree in Foodservice related field or at least 5 years of foodservice experience Specialized Knowledge and Skills Fluent ability to utilize Microsoft Word, Excel and Outlook, experience with online ordering Demonstrated critical thinking, organizational and time management skills. Commitment to quality food and service Proactive approach to problem solving Willingness to take ownership of projects and assignments Proven ability to motivate self and others Demonstrated knowledge of food and labour cost control Ability to maintain composure when busy and during times of increased stress Attention to detail Demonstrated ability to listen, give and take direction, as well as respond productively to constructive criticism Exceptional verbal and written communication skills Proven ability to develop and maintain constructive relationships Extensive knowledge of food allergens and special diets Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family Management/Professional Requirements: Shift Variable Degree Type / Education Level Associate Status Full-time Facility Sparrow Hospital Experience Level 4-9 Years

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