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Customer Service Today Blog
The Unymira customer service blog is dedicated to the latest trends in how to improve customer service in call centers and customer service departments
The Evolution Of Customer Service
2018-11-12 14:43
The ways in which we communicate with businesses have undergone many changes in the last few decades. Customer service has evolved from the early days of call centers, when the phon… Read More
Salesforce Dreamforce 2018 Recap
2018-10-10 14:20
At this year’s Dreamforce Conference by Salesforce more than 170,000 attendees participated in 4 exciting expo days at an impressive National Park setting in San Francisco to… Read More
Knowledge Base Security
2018-10-08 12:09
In the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies m… Read More
2018-09-21 13:00
In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buyin… Read More
When I Was A Baby Contact Center
2018-09-05 14:23
When I was a baby contact center life was easy, I only had two agents, they were both very sweet; they knew everything about me and took care of me. In fact they did everything for… Read More
Benefits Of A Knowledge Base
2018-08-20 14:00
When considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my… Read More
2018-08-07 13:57
Knowledge is the lifeblood of a business. It is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important i… Read More
2018-07-18 14:18
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When implemented successfully, KCS… Read More

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