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Customer Service Today Blog
The Unymira customer service blog is dedicated to the latest trends in how to improve customer service in call centers and customer service departments
Benefits Of A Knowledge Base
2018-08-20 14:00
When considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my… Read More
2018-08-07 13:57
Knowledge is the lifeblood of a business. It is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important i… Read More
2018-07-18 14:18
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When implemented successfully, KCS… Read More
2018-07-04 09:53
We recently had the honor to attend the Customer Contact Week in Las Vegas. While there we had the chance to chat with some other leading companies that work with call centers and c… Read More
2018-06-01 12:44
“A satisfied customer is a returning customer” this is a secret that every business owner knows and believes in; when customers are happy with the products they purchase… Read More

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