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Customer Support Technique #37

Privacy and Confidentiality

Concerned about keeping their business and conversations private, customers may want to take precautionary measures.

When dealing with personal information that you want to keep between the two of you, make sure it’s not overheard and make clear that you are taking steps to protect Privacy.

Here is a tip. Privacy and Confidentiality are top of mind concerns for some customers, even if the customer isn’t discussing personal information. Offer to safeguard privacy and promote confidentiality at all times.

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Customer Support Technique #37


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