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A blog for digital enthusiasts like software developers, technical support engineers, and innovative entrepreneurs.
2021-07-30 16:06
Probing Questions This technique is the use of a series of questions to help clarify your customer’s needs, feelings, and wants. The probing questions will be simple ones that cover o… Read More
2021-07-29 16:05
Privacy and Confidentiality Concerned about keeping their business and conversations private, customers may want to take precautionary measures. When dealing with personal information that… Read More
2021-07-28 16:05
Preemptive Strike “Preemptive Strike” in customer service is anticipating a problem and addressing or acknowle- ding it before the customer brings it up. For example, when a cus… Read More
2021-07-27 16:04
Plain Language We often forget that customers don’t have the same knowledge of jargon and acronyms as we do. Translating our technical language into useful plain language helps everyo… Read More
2021-07-27 07:29
Use a real life example to support your point. Our help content is filled with examples that are reflective of the problems faced by our customers, which provides a real-life perspective. D… Read More
2021-07-26 16:04
Offering Choices/Empowering Customers get frustrated when they feel that the options are too limited, and it is hard to break through red tape. In order to counter negative feelings for cus… Read More
2021-07-25 16:02
Leveling Leveling is a communication style that does not involve blaming or strong emotions. It primarily starts by being honest and straightforward. One of the best customer service techni… Read More
2021-07-25 16:02
Not Taking the Bait One of the simplest techniques you can implement when an angry customer is giving a series insults, comments or other disrespectful comment to you is not responding at a… Read More
Customer Support Technique #30
2021-07-24 16:01
Isolate/Detach Customer To help customers calm down and think about the situation more carefully, it is a good idea to take them away from other customers so they don’t feel like they… Read More
2021-07-23 16:01
Finishing Off/Following Up Follow-up or finishing off is the process of resolving any issues with customers after a problem has been solved. When contacting a customer to follow up, it&rsqu&helli…Read More

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